Senior Account Manager

Circle Logistics Inc.; Fort Wayne, Northern (IN, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Uncapped commissions

Paid training

Paid holidays

Health, vision, and dental insurance

Job summary

Circle Logistics Inc. in Fort Wayne, IN is seeking a Senior Account Manager. You will represent Circle Logistics, manage and promote our services to new customers, and build your book of business with autonomy in a fast-paced team setting.

The role demands 3–5 years in logistics brokerage, a proven sales track record, and the ability to handle high call volumes while delivering outstanding customer service. A flexible schedule including nights/weekends is required.

Qualifications

• High School diploma, GED, or equivalent experience required.
• 3-5 years of experience in a brokerage/logistics environment.
• Experience with and/or ability to learn a variety of TMS/CRM platforms.
• Proven track record of success as an Account Manager.
• Ability to thrive in a fast-paced working environment and multitask.
• Strong attention to detail and organized.
• Ability to maintain a positive attitude.
• Flexible schedule, including nights, weekends, and holidays as business needs dictate.

Responsibilities

• Generate and identify new sales opportunities through research, analysis, and discovery.
• Maintain and grow existing accounts by managing customers day to day requirements.
• Build and expand your book of business with carriers while maintaining a strong relationship.
• Operate with autonomy and independent decision-making making managing accounts daily.
• Provide and negotiate freight rates with carriers.
• Manage your daily shipments to ensure timely pick-up and delivery.
• Actively procure new carriers based on volume and lane density.
• Properly qualify carriers booked to prevent any service failures.
• Take responsibility for critical loads/critical customers.
• Analyze customers’ needs and offer personalized solutions.
• Match customer demand with quotes for their freight-related inquiries.
• Build strategies that will result in increased sales and stronger partnerships.
• Solve complex problems and be the main contact for all your accounts’ communications.
• Organize and manage your daily shipments to ensure our "No Fail" policy.
• Collaborate with your team on pricing strategy and account implementation plans.
• Review sales activities and prospective customers with management.

Skills

Account Management

Sales

Customer Service

Negotiation

Time Management

Multitasking

Detail Oriented

Education

High School diploma or GED

Tools

TMS platforms

CRM platforms

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

Ready to bet on yourself?

Circle Logistics is on the hunt for a proven Senior Account Manager. At Circle, we're not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!

What We Are Looking For:

As a team, we are looking for driven people who haveGRIT, TENACITY & A DESIRE TO WIN!

As a Senior Account Manager, you will represent Circle Logistics and manage and promote our services to new customers, build and manage your book of business, and provide outstanding customer service, where you will be the owner of your own portfolio working in a team environment. You will bring solutions to established and prospective customers and nurture these relationships into long-term partnerships. You must be able tohandle high call volumes,celebrate success, and thenget right back to work. This job is fast-paced and high-energy — perfect for someone who thrives under pressure and loves competition.

Your Day to Day:

• Generate and identify new sales opportunities through research, analysis, and discovery.
• Maintain and grow existing accounts by managing customers day to day requirements.
• Build and expand your book of business with carriers while maintaining a strong relationship.
• Operate with autonomy and independent decision-making making managing accounts daily
• Provide and negotiate freight rates with carriers.
• Manage your daily shipments to ensure timely pick-up and delivery.
• Actively procure new carriers based on volume and lane density.
• Properly qualify carriers booked to prevent any service failures.
• Take responsibility for critical loads/critical customers.
• Analyze customers’ needs and offer personalized solutions.
• Match customer demand with quotes for their freight-related inquiries.
• Build strategies that will result in increased sales and stronger partnerships.
• Solve complex problems and be the main contact for all your accounts’ communications.
• Organize and manage your daily shipments to ensure our "No Fail" policy.
• Collaborate with your team on pricing strategy and account implementation plans.
• Review sales activities and prospective customers with management.

The Perks & Payoff:

• Above-market base salary + uncapped commissions
• Paid training and ongoing professional development in a fast-growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits

Qualifications

• High School diploma, GED, or equivalent experience required.
• 3-5 years of experience in a brokerage/logistics environment required.
• Experience with and/or ability to learn a variety of TMS/CRM platforms.
• Proven track record of success as an Account Manager.
• Ability to thrive in a fast-paced working environment and multitask.
• Strong attention to detail and organized.
• Ability to maintain a positive attitude.
• Excellent problem-solving, time management skills, including the ability to affect, interpret, and implement management policies and/or operating practices.
• Maturity and experience to effectively negotiate with carriers and customers.
• Strong work ethic and dependability.
• Ability to work a flexible schedule, including nights, weekends, and holidays as business needs dictate.

Additional Information

All your information will be kept confidential according to EEO guidelines.