Senior Account Executive, Ticketing

TOGETHXR; Atlanta (GA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

LOVB is seeking a Senior Account Executive, Ticketing to drive ticket revenue and deliver exceptional service to members, fans, and partners. You will own season memberships, group sales, fan packages, and retention initiatives across LOVB markets.

The ideal candidate builds relationships, manages pipelines, and executes outbound sales with top-notch customer service, organizational discipline, and a passion for sports and live events. Remote-first with occasional travel.

Qualifications

• Bachelor's degree or equivalent experience in a sales/customer service field.
• Proven track record in outbound sales and revenue generation.
• Experience with CRM systems and ticketing platforms.

Responsibilities

• Drive ticket revenue through season memberships, group sales, and premium experiences.
• Maintain accurate pipeline, forecast, and activity in CRM.
• Serve as primary contact for season members and fans, delivering exceptional service.
• Develop and execute sales strategies to maximize ticket revenue opportunities.
• Collaborate with Marketing, Operations, and Event teams to fulfill fan experiences.

Skills

Relationship building

Outbound sales

Customer service

CRM experience

Communication skills

Education

Bachelor's degree

Tools

Archtics

TM1 Sales

FEVO

Ticketmaster

Salesforce

Job description

About LOVB (League One Volleyball):

League One Volleyball (LOVB) is reimagining women's sports. Launched in 2019, our company is a mission-led sports performance, training and media enterprise that will change the game of volleyball in the USA and empower new generations of female athletes.

It is a groundbreaking time for volleyball in the US with our historic triple Olympic Gold medals in Women's Indoor, Beach and Sitting Volleyball. Volleyball is already the #1 most played girls' youth sport. There are 38M current and former players today. Of major sports, it's the only one that is women-first (~90% of players are female). But the volleyball market has been almost entirely missed by traditional sports investors, brands, and media.

LOVB is capturing this opportunity by creating a strong club business, and from that built-in audience and fandom, is creating the best Pro League in the world and a digital ecosystem that will connect all aspects of LOVB. This community-up approach will drive participation and fandom, while enabling greater empowerment for girls and young women living this amazing sport. In this role, you will join a mission-driven, roll-up-your-sleeves team of innovators and builders who have come together to change the paradigm of professional volleyball and women’s sports.

JOB DESCRIPTION

Title: Senior Account Executive, Ticketing

Department Code & Name: 90414

FLSA Status: Non-Exempt

Reports To: Director, Ticket Sales & Services (or designated sales leader)

Location: Remote (Atlanta, GA based) with occasional travel for matches, member events, and company meetings

Job Summary

As a Senior Account Executive, you will play a critical role in driving ticket revenue growth while delivering exceptional service to League One Volleyball's members, fans, and community partners. This role is responsible for generating new business through season ticket memberships, group sales, fan experience packages, and retention initiatives while supporting a best-in-class fan experience across LOVB markets.

You will serve as a primary point of contact for season members and prospective customers, building relationships that drive revenue, loyalty, and engagement. This role combines outbound sales activity with customer service excellence and requires a highly motivated professional who thrives in a fast-paced, relationship-driven environment.

The ideal candidate is a self-starter who combines strong sales acumen with exceptional customer service skills, organizational discipline, and a passion for sports and live events. They excel at building relationships, managing sales pipelines, and creating memorable experiences for fans and members.

Essential Duties and Responsibilities

Revenue Generation & Sales Development

• Execute 60+ daily outbound sales activities through phone, email, text messaging, and LinkedIn outreach.
• Generate new business through season ticket memberships, group sales, partial plans, and premium experiences.
• Meet and exceed individual sales and revenue goals.
• Maintain accurate sales activity, pipeline management, and forecasting within CRM systems.
• Develop and execute sales strategies to maximize ticket revenue opportunities.
• Identify opportunities to increase customer lifetime value through upselling and cross-selling initiatives.

Lead Generation & Prospecting

• Identify, research, and cultivate new sales opportunities.
• Build and maintain prospect databases and lead pipelines.
• Develop relationships with businesses, organizations, schools, and community groups.
• Capture and maintain accurate customer contact information and sales records.
• Utilize prospecting tools and outreach strategies to generate qualified leads.

Membership Retention & Account Management

• Support season member renewal campaigns and retention initiatives.
• Identify opportunities for upgrades, referrals, add-ons, and premium experiences.
• Build long-term relationships with season members and key accounts.
• Support loyalty and retention programs designed to increase member satisfaction and engagement.
• Proactively communicate with members regarding account benefits, events, and opportunities.

Customer Service & Fan Support

• Serve as a primary point of contact for season members and fans.
• Handle ticket exchanges, seat relocations, account inquiries, and service requests.
• Resolve customer issues professionally and efficiently.
• Deliver exceptional service that enhances the overall fan experience.
• Support member communication efforts and service campaigns.

Fan Experience Packages & Group Experiences

• Sell and coordinate Fan Experience Packages (FEPs) and group experiences.
• Collaborate with internal teams to ensure successful execution of fan experiences.
• Assist with fulfillment and execution during match days and special events.
• Support hospitality, premium experiences, and fan engagement initiatives.
• Ensure all experiences are delivered in alignment with LOVB standards.

Ticket Operations & Inventory Management

• Process ticket orders accurately using Archtics, TM1 Sales, FEVO, Ticketmaster, and related systems.
• Facilitate group ticket fulfillment and ticketing requests.
• Maintain inventory accuracy and order quality.
• Support ticketing system administration and operational processes.
• Assist with troubleshooting ticketing issues and customer account concerns.

Match Day & Event Support

• Assist with box office operations during matches and special events.
• Support walk-up sales, customer service, and issue resolution.
• Serve as an on-site ticketing contact during designated events.
• Support preseason events, member events, fan activations, and community initiatives.
• Travel to select matches and events as needed.

Cross-Functional Collaboration

• Partner closely with Marketing, CRM, Operations, and Event teams.
• Support ticket sales campaigns, group sales initiatives, and fulfillment efforts.
• Participate in departmental meetings and collaborative projects.
• Share customer feedback and insights to improve fan experiences and business outcomes.
• Support organizational initiatives that contribute to the growth of LOVB.

Required Skills/Abilities

• Proven ability to build relationships and generate revenue through outbound sales efforts.
• Strong customer service and account management skills.
• Excellent communication, presentation, and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to work independently in a remote environment.
• Strong problem-solving and conflict-resolution capabilities.
• Detail-oriented with strong follow-through and accountability.
• Ability to learn and effectively utilize ticketing and CRM platforms.
• Passion for sports, live events, and fan engagement.

Education and Experience

• Bachelor's degree required or equivalent combination of education and experience.
• 1–3 years of experience in ticket sales, sports sales, customer service, business development, or related fields.
• Experience achieving sales goals and managing customer relationships.
• Experience working with CRM systems and sales pipelines preferred.

Preferred Experience

• Experience in professional sports, collegiate athletics, entertainment, or live events.
• Familiarity with Archtics, TM1 Sales, FEVO, Ticketmaster, Salesforce, or related CRM platforms.
• Experience with outbound prospecting and lead generation.
• Experience supporting season ticket membership programs.
• Passion for volleyball and women's professional sports.

Behavioral Competencies

• Highly motivated and results-driven.
• Exceptional relationship-building and customer service orientation.
• Strong communication and listening skills.
• Self-starter with a proactive approach to problem solving.
• Resilient and adaptable in a dynamic environment.
• Collaborative and team-oriented.
• Strong attention to detail and commitment to execution excellence.
• Positive attitude with a growth mindset.
• Passion for LOVB's mission and commitment to growing the sport of volleyball.

Work Environment & Physical Requirements (Remote)

• Ability to work effectively in a remote, highly collaborative environment.
• Ability to work evenings, weekends, and select holidays as required by match and event schedules.
• Ability to travel periodically for matches, member events, community activations, and company meetings.
• Ability to stand and move throughout event venues during match-day operations and fan events.
• Ability to lift and transport event materials up to 25 pounds when supporting events and activations.