Senior Account Executive

Adelphi Group; United States; Hybrid; USD 83,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

In-office 3 days per week

Job summary

RAPP is seeking a Senior Account Executive to serve as the primary day-to-day contact and master coordinator, delivering briefs and solutions by aligning client priorities with internal teams.

The role emphasizes relationship building, proactive problem-solving, and turning client insights into strategy across CRM campaigns in a hybrid work model.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5+ years in agency or client-side marketing.
• Experience with CRM & direct marketing.
• Proven track record managing multiple projects.

Responsibilities

• Coordinate across integrated agency teams.
• Build long-term client relationships and trust.
• Collaborate with internal teams to deliver campaigns.
• Elevate potential problems promptly.
• Organize and navigate assignments effectively.
• Understand data/performance metrics and reporting.
• Contribute to strategy, analysis, and planning.
• Represent client interests to the team.
• Communicate issues likely to change scope.
• Monitor critical project hand-offs.
• Initiate and drive value-added projects.
• Understand business strategy implications on decisions.
• Deliver weekly/monthly status reports and notes.
• Set up meetings with clear agendas and notes.

Skills

Bachelor's degree

3-5+ years experience

CRM & direct marketing

Multi-project management

Clear communication

Strategic thinking

Fast-paced adaptability

Team player

Industry knowledge

Decision making under pressure

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Agency:

RAPP

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

WHO WE ARE:

RAPP is a global, next-generation precision marketing agency, harnessing data, creativity, technology, and empathy to drive client growth at scale. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP we are focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets.

YOUR ROLE:

As a Senior Account Executive, you are the primary day-to-day contact on the business and the master of coordination, demonstrating high potential in core business leadership skills. The Senior Account Executive contributes business/client insights and collaborates across Client Service leadership and internal teams to deliver strong briefs and develop solutions to client business problems. You manage client expectations well and communicate a clear understanding of their business priorities to internal teams.

YOUR RESPONSIBILITIES:

• Participates across integrated agency team to deliver CRM campaigns.
• Builds long term relationships with the clients, building trust by anticipating and exceeding client needs through delivering campaigns on time and on strategy.
• Acts as a key collaborator with internal teams.
• Knows when to elevate potential problems.
• Can partner with, organize, and navigate assignments effectively.
• Understanding of data/performance metrics and reporting.
• Contributes to strategy, analysis, program insights, and planning
• Able to adequately represent client interests to the team.
• Effectively and proactively communicates to client issues that can result in a scope change.
• Monitors critical project hand-offs.
• Initiates, presents, and drives to completion value-added projects (participation dependent on the level of complexity.)
• Understands the implications of business strategy on project decisions.
• Responsible for weekly/monthly project status reports, delivery of timely conference reports.
• Sets up meetings and provides accurate agendas and precise and actionable meeting notes.

REQUIRED SKILLS:

• Minimum of bachelor’s degree or equivalent experience in a related field.
• 3-5 plus years of experience, which includes agency or client-side marketing experience.
• Experience with CRM & direct marketing.
• Successful track record of managing multiple projects and being a trusted partner with agency teams.
• Proven ability to express self clearly and organize ideas well.
• Capable of presenting ideas/new opinions with confidence.
• Ability to thrive in a fast-paced environment and respond quickly as business factors shift.
• Ability to think strategically, creatively, and holistically about client opportunities.
• Team player with great time management skills and inter-personal skills.
• Have a passion to develop a deep understanding of your client’s business and industry.
• Demonstrate ability to exercise good judgment, prioritize multiple tasks, and problem solve under pressure of deadlines and resource constraints.
• Savvy leading all stages of campaign development to ensure work meets client expectations and business goals.
• Possess excellent problem-solving, organizational, interpersonal, verbal, and written communication skills.

Our hybrid work model:

RAPP’s current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, and are required to be in-office a minimum of three days per week.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

$70/hour

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.