Associate Director Business Development - BPO services

Infosys BPM; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Infosys BPM is seeking a Business Development Associate Director for High Potential Small Accounts. This remote role focuses on growing market share, nurturing relationships within existing accounts, and selling new BPM services across diverse lines.

Ideal candidates have 7+ years in BPM sales with strong account management skills and the ability to drive proposals, negotiations, and expansion across client organizations.

Qualifications

• Bachelor’s degree or foreign equivalent required; three years of progressive experience in lieu of education may be accepted.
• 7+ years of sales/relationship/account management experience within BPM

Responsibilities

• Develop and cultivate relationships within existing accounts and sell new BPM services across High Potential Small Accounts.
• Open diverse service lines in accounts and prepare proposals/SOWs.
• Provide business-led input in contract negotiations and identify opportunities across departments.
• Maintain healthy client relationships and expand Infosys footprint.

Skills

Sales

Relationship management

Account management

BPM domain knowledge

B2B sales

Negotiation

Education

Bachelor’s degree

Job description

Business Development Associate Director - High Potential Small Accounts (HPSA)

Location: Remote

In this position, you will play a key role in building and cultivating relationships and opportunities within existing accounts, as well as selling new service offerings and solutions in High Potential Small Accounts. You will get to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients’ business needs.

Key Responsibilities:

• Work towards enhancing market share by performing market development and competitive analysis for the segment in the account portfolio
• Work towards opening diverse service lines in the account
• Prepare proposals and SOWs in the portfolio
• Provide business led view on items of contract negotiations
• Identify and pursue opportunities with different departments / buyers within client organization to expand the Infosys footprint
• Work towards maintaining healthy client relationships

Basic Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• 7+ years of experience, with strong sales/relationship management/account management experience within the BPM industry

Preferred Qualifications:

• 7+ years of experience in the Services, Utilities, Telecom, Oil & Gas industries, with good exposure and understanding of the B2B business space
• 5 + years of strong sales/relationship management/account management experience in BPM industry
• Experience in nurturing client relationships and growth by selling BPM service offerings like Finance & Accounting, Supply Chain, HR Outsourcing, Customer Service, Industry specific solutions in one or more of the verticals - Services, Energy, Telecom, Utilities.
• Experience selling BPM services and solutions to clients
• Strong understanding of the outsourcing industry
• Business case creation
• Financial ratios and analysis
• Ability to learn and appreciate business processes of Infosys and the client organization
• Analytical ability
• Ability to display initiative and work in a dynamic environment

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.