Senior Account Director

ABM industries; Cambridge (MA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Bonus program

Comprehensive benefits

Job summary

ABM Industries in Cambridge, MA is seeking a Senior Account Director to lead an integrated facilities management portfolio for a large pharmaceutical client. You will provide executive leadership across sites, drive regulatory compliance, and steer strategic growth.

Responsibilities include leading GMP/GxP aware operations, managing capital planning, and guiding annual account planning with client leadership. The role emphasizes resilience, sustainability, and high-value service delivery.

Qualifications

• 7 to 10+ years IFM or facilities leadership experience
• Experience supporting pharmaceutical, biotechnology, or regulated life sciences environments
• Knowledge of GMP/GxP principles and working within regulated facilities preferred
• Experience leading integrated facilities management contracts exceeding $20M-$50M annually
• Executive client relationship management experience
• Strong financial acumen, including forecasting, P&L, and contract growth

Responsibilities

• Lead GMP/GxP-aware facilities operations in partnership with client Quality and Engineering teams (where applicable).
• Ensure regulatory and client compliance across all integrated facility services.
• Drive business continuity, emergency preparedness, and operational resilience.
• Own executive business reviews, strategic planning sessions, and annual account planning.
• Lead innovation initiatives focused on sustainability, energy management, workplace experience, and operational efficiency.
• Oversee capital planning and project integration with client stakeholders.
• Develop succession planning and talent strategies for site leadership teams

Job description

ABM is seeking a Senior Account Director responsible for providing executive leadership for an integrated facilities management portfolio supporting a large pharmaceutical client. This position is accountable for operational excellence, financial performance, client satisfaction, regulatory compliance, and strategic growth across multiple sites. The role serves as the executive liaison between ABM and the client's leadership while driving continuous improvement, innovation, and high-performing integrated service delivery.

Pay: $150,000 - $200,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information

• ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

• Lead GMP/GxP-aware facilities operations in partnership with client Quality and Engineering teams (where applicable).
• Ensure regulatory and client compliance across all integrated facility services.
• Drive business continuity, emergency preparedness, and operational resilience.
• Own executive business reviews, strategic planning sessions, and annual account planning.
• Lead innovation initiatives focused on sustainability, energy management, workplace experience, and operational efficiency.
• Oversee capital planning and project integration with client stakeholders.
• Develop succession planning and talent strategies for site leadership teams

Qualifications

• 7 to 10+ years IFM or facilities leadership experience
• Experience supporting pharmaceutical, biotechnology, or regulated life sciences environments.
• Knowledge of GMP/GxP principles and working within regulated facilities preferred.
• Experience leading integrated facilities management contracts exceeding $20M-$50M annually.
• Executive client relationship management experience.
• Strong financial acumen, including forecasting, P&L, and contract growth.