Director of Operational Excellence & Strategic Accounts

ABM Industries; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

ABM Industries is seeking an Operational Excellence Director to lead Facilities Management operations and strategic accounts across multiple locations. You will guide senior managers to execute strategies and drive performance for ABM serviced accounts nationwide.

Role requires strong leadership, data analytics, and a track record of enhancing profitability, cost reduction, and client satisfaction within a large service organization.

Qualifications

• Bachelor’s degree in Business or related field, or 10 years of related experience.
• HS diploma, GED, or equivalent required.
• Minimum of five years leadership experience in project and/or service management in Facilities Management.
• Senior level management experience and/or experience running large geographic / multi-client market areas.
• Experience in managing Projects and Service personnel.
• Experience working with complex projects involving multiple subcontractors with multiple month schedules.
• Experience in managing a Service business.
• Experience working with and understanding profit and loss financial statements, project costing, and contract profitability.
• Ability to write reports, business correspondence, and procedure manuals, effectively present information, and respond to questions from top management, customers, and service personnel.
• Proficiency in office equipment and Microsoft Office tools including Word, Excel, Outlook, PowerPoint, and specialized tools like Microsoft Project - with both basic and advanced skills

Responsibilities

• Manages and drives Operational Excellence for the organization's services and maintains relationships to retain and expand existing strategic accounts.
• Responsible for process review, simplification and implementation to the operational team.
• Collaborate on strategies to reduce operational costs and then drives that strategy to the field delivery team.
• Leads on system and Team Connect development strategy, Amazon systems - WeCan.
• Responsible for creating reports, customer cleaning logs, trackers and converting data to trends and intelligence for the account team to make decisions on.
• Identifies innovation opportunities and co-ordinate trial and rollout programs.
• Supports with special customer projects, trials and requests.
• Responsible for significant key partner relationship management and development.
• Supports Client-facing Business Reviews with peers on account leadership team.
• Typically acts as a point of contact or gatekeeper between strategic account and field operations.
• May select, develop and evaluate personnel to ensure the efficient operation of the function/unit.
• Leads business data analytics, AI strategy and tech innovations and enhancement

Skills

Leadership

Communication

Financial acumen

Problem solving

Travel willingness

Education

Bachelor's degree in Business or related field

HS diploma or equivalent

Tools

Microsoft Office

Microsoft Project

Job description

ABM Industries is seeking an Operational Excellence Director to lead Facilities Management operations and strategic accounts across multiple locations. You will guide senior managers to execute strategies and drive performance for ABM serviced accounts nationwide.

Role requires strong leadership, data analytics, and a track record of enhancing profitability, cost reduction, and client satisfaction within a large service organization.