Senior Account Associate- Commercial Insurance- Remote

Insurance Office of America; Kissimmee (FL); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Account Associate to provide exceptional administrative and customer service support in a remote setting. This role involves managing small accounts, ensuring timely policy renewals, and maintaining clear communication with clients. The ideal candidate will have over three years of customer service experience in the insurance field, strong organizational and analytical skills, and proficiency in MS Office. Join a supportive work environment that values career growth and inclusivity, and take the next step in your insurance career with this exciting opportunity.

Benefits

Company-paid health insurance

Paid holidays

Paid vacation

Paid sick leave

401K with employer match

Career growth opportunities

Supportive work environment

Qualifications

• 3+ years of experience in customer service within the insurance sector.
• Active insurance license; CISR designation preferred.

Responsibilities

• Assist in directing daily activities of support staff.
• Handle policy endorsements, cancellations, and audits.
• Deliver excellent customer service and uphold company policies.

Skills

Customer Service Experience

Analytical Skills

Organizational Skills

Communication Skills

Knowledge of Insurance Brokerage

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Senior Account Associate - Commercial Insurance - Remote

Join Insurance Office of America as a Senior Account Associate - Commercial Insurance - Remote.

About the Role:

Provide administrative and customer service support to the account team, work under the guidance of an Account Manager or Producer, and ensure quality standards are met while managing small or less complex accounts.

Key Responsibilities:

• Assist in directing daily activities of support staff.
• Track policy expirations and ensure timely renewals.
• Handle policy endorsements, cancellations, audits, and other policy-related tasks.
• Support new and renewal business processes, including client research and proposal preparation.
• Review contracts for proper coverage.
• Monitor accounts receivable and follow up on delinquencies.
• Maintain agency management and carrier systems.
• Ensure timely completion of activities and maintain clear communication.
• Deliver excellent customer service and uphold company policies.
• Seek continuous improvement and demonstrate integrity and leadership.

Qualifications:

• 3+ years of customer service experience in insurance.
• Knowledge of insurance brokerage and client needs.
• Active insurance license; CISR designation preferred.
• Strong analytical, organizational, and communication skills.
• Proficiency in MS Office.
• High School Diploma or equivalent.

Benefits:

• Competitive salary and bonuses.
• Company-paid health insurance.
• Paid holidays, vacation, and sick leave.
• 401K with employer match.
• Career growth opportunities.
• Supportive and inclusive work environment.

Application Process:

• Phone interview, assessments, and follow-up interviews.

Insurance Office of America is an equal opportunity employer committed to diversity and inclusion.