Senior Accommodation Specialist – Lead Leave & Return-to-Work

Unum; United States; Remote; USD 46,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Disability insurance

PTO + volunteer time

401(k) match 9.5%

Mental health support

Career advancement

Student loan repayment

Tuition reimbursement

Flexible work environment

Job summary

Unum is seeking a Senior Accommodation Specialist to support leave management and stay-at-work strategies for employees and employer contacts. You will mentor teammates, provide guidance on FMLA and ADA policies, and help navigate complex disability-related cases.

In this role you will collaborate across HR, Legal, and vendors, review medical information for accommodations, and champion process improvements while maintaining HIPAA compliance and privacy standards.

Qualifications

• Bachelor’s degree or equivalent, relevant business experience.
• 12 months experience as Accommodation Specialist.
• Applies knowledge to support moderate/complex disability management or leave management cases.
• Applies legal requirements for FMLA, ADA, and state leave laws to a broad range of cases.
• Facilitates cross-functional collaboration; may lead small projects.
• Strong creativity and problem-solving skills; adapts to shifting priorities.
• Prioritizes and manages workload independently; communicates with HR and employers.

Responsibilities

• Serves as a resource for our designated HR representatives regarding questions related to leave policies, leave management procedures, FMLA process, and STD/LTD claims management.
• Serves as technical resource for team and less-experienced Accommodation Specialists.
• Fields and resolves escalated customer issues and leave-specific questions for customers.
• Mentors and coaches new and existing Specialists on workflows, processes, decision making, and complex service issues.
• Provides director/manager with performance/feedback for assigned mentees.
• Contributes as a subject matter expert in business and systems (Navilink, BAS, Workers Comp Interfaces, Other Third-Party Administrators Interfaces, State specific websites).
• Stays up to date on the evolving ADA federal and statutory landscape.
• Review medical information to assess eligibility for worksite modifications, recommend appropriate accommodations, and partner with third-party administrators to support decisions.
• Identify potential accommodations for employees with medical conditions or functional limitations impacting job performance and determine when to recommend or coordinate independent medical evaluations
• Partner with appropriate Unum entities, including the Law Department and disability/leave organizations to effectively deliver the service.
• Remain current in education regarding state insurance privacy laws and HIPAA and assist customers in identifying issues when communicating regarding medical information.
• Track what modifications are provided by the customer and ensure proper documentation on all interactions and customers’ modification decisions.
• Perform other duties as assigned.

Skills

Creativity

Problem solving

Prioritization

Cross-functional collaboration

Mentoring others

Change management

Education

Bachelor's Degree

Tools

Navilink

BAS

TPA Interfaces

State Websites

Job description

Unum is seeking a Senior Accommodation Specialist to support leave management and stay-at-work strategies for employees and employer contacts. You will mentor teammates, provide guidance on FMLA and ADA policies, and help navigate complex disability-related cases.

In this role you will collaborate across HR, Legal, and vendors, review medical information for accommodations, and champion process improvements while maintaining HIPAA compliance and privacy standards.