Senior Academic Advisor & Student Success Coach

Full Sail University; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Great benefits

Job summary

Full Sail University in Winter Park, FL is seeking a Senior Academic Advisor to guide students through their academic journey with advanced advising and support.

The role may mentor junior advisors, contribute to strategic initiatives, and collaborate across departments to boost student success and engagement. A Bachelor’s degree is required, Master’s preferred, plus at least two years in academic advising or student support.

Qualifications

• Bachelor’s degree required; Master’s degree preferred in Education, Counseling, Psychology, or related field.
• Minimum of two years of experience in academic advising or student support.
• Previous experience in a university or higher education setting.

Responsibilities

• Provide advanced academic advising to students regarding policies, procedures, and academic progress.
• Serve as a mentor and resource for junior advisors, offering training and guidance.
• Perform all job functions on-campus in Winter Park, FL, shifts may include nights and weekends.
• Serve as a source of motivation and support to assigned cohorts by frequently reconnecting the student with their dreams and career aspirations.
• Lead initiatives to improve advising practices and student support systems.
• Monitor and analyze student performance data to identify trends and develop proactive outreach strategies.
• Collaborate with faculty, academic support teams, and administrative departments to ensure coordinated student care.
• Conduct in-depth advising sessions, both in-person and virtually, to support students with academic or personal challenges.
• Participate in divisional meetings and contribute to strategic planning and reporting.
• Maintain compliance with internal SOPs, university policies, and federal regulations.
• Escalate disciplinary or academic concerns to appropriate leadership.
• Develop and maintain referral resources for academic, personal, and career support.
• Assist in the creation and maintenance of team resources such as training guides, email templates, and talking points.
• Represent the advising team in cross-functional projects and committees.

Skills

Advanced communication

Analytical thinking

Organization

Interpersonal skills

Problem solving

Adaptability

Student support

Crisis handling

Active listening

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

CRM platforms

Cloud-based systems

Data reporting tools

Job description

Full Sail University in Winter Park, FL is seeking a Senior Academic Advisor to guide students through their academic journey with advanced advising and support.

The role may mentor junior advisors, contribute to strategic initiatives, and collaborate across departments to boost student success and engagement. A Bachelor’s degree is required, Master’s preferred, plus at least two years in academic advising or student support.