Senior 401(k) Client Services Manager

ADP, Inc.; Salem (NH); Hybrid; USD 80,000 - 110,000; Full time

Job summary

ADP, Inc. is hiring a 401(k) Client Service Manager to lead a regional 401(k) client services team and ensure top-tier service and client satisfaction. The role involves coordinating with payroll, support groups, and internal partners to resolve complex inquiries and drive process improvements.

The position emphasizes training, performance management, and strategic rollout of annual client service initiatives in a fast-paced environment.

Qualifications

• 4+ years of experience with Qualified Plans.
• At least 2 years' proficiency with client service regarding qualified plans.
• Bachelor's Degree or equivalent in education and experience.
• CEBS, QKA or ERPA continuing education preferred.

Responsibilities

• Manage day-to-day activities of a 401(k) client services team.
• Ensure delivery of optimal service and high client satisfaction.
• Provide performance feedback and development for team members.
• Coordinate with payroll, support groups and internal partners.
• Handle escalations and summary reporting to leadership.

Skills

Qualified Plans

Client service

Education

Bachelor's Degree or equivalent

CEBS / QKA / ERPA

Tools

Clarify

Microsoft Office

Job description

ADP, Inc. is hiring a 401(k) Client Service Manager to lead a regional 401(k) client services team and ensure top-tier service and client satisfaction. The role involves coordinating with payroll, support groups, and internal partners to resolve complex inquiries and drive process improvements.

The position emphasizes training, performance management, and strategic rollout of annual client service initiatives in a fast-paced environment.