Senior 3PL Operations Leader | Data-Driven Fulfillment

Hayes Company Llc; Mesquite (TX); On-site; USD 69,000 - 90,000; Full time

Benefits offered by this job

Health Coverage That Starts Fast – Med

Smile on Us – Dental premiums paid for

Security You Can Count On – Life + 401

Time Off from Day One – PTO and floats

Weekly Paychecks

Full tuition grants & reimbursements

Quarterly performance bonuses

Job summary

Hayes Company Llc in Mesquite, TX is seeking a hands-on Operations Manager to lead a growing 3PL e-commerce fulfillment operation. You will drive daily warehouse performance, develop front-line leaders, ensure excellent client service, and use data to improve safety, accuracy, productivity, and cost.

The ideal candidate has 5+ years in warehouse or 3PL ops, with direct 3PL experience preferred. You will build labor and operating plans, manage supervisors, and communicate with clients and

Qualifications

• 5+ years of warehouse, fulfillment, distribution, or 3PL operations experience.
• 3+ years leading supervisors, leads, coordinators, or multi-functional warehouse teams.
• Demonstrated success in a client-facing environment, balancing service requirements, operational execution, labor, quality, safety, and cost.
• Strong verbal and written communication skills with clients and leadership.

Responsibilities

• Lead daily warehouse operations: receiving, inventory control, picking, packing, shipping, returns, and value-added services.
• Coach and develop warehouse supervisors, coordinators, and team leads.
• Build daily labor and operating plans based on order volume, inbound schedules, client priorities, carrier deadlines, and staffing needs.
• Deliver on client service commitments: on-time shipping, order and inventory accuracy, turnaround times.
• Communicate with clients and executive leadership on performance, volume changes, launches, service needs, escalations, and opportunities.
• Track and improve KPIs such as picks per hour, order accuracy, labor productivity, inventory control, safety, and cost.

Skills

Warehouse operations

Leadership

Client-facing

Communication

KPI management

Problem-solving

Emotional intelligence

Organizational skills

Education

Bachelor’s degree in supply chain, logistics, operations, business, or a related field

Tools

WMS

RF/barcode scanning

Tableau

ERP systems

TMS

Job description

Hayes Company Llc in Mesquite, TX is seeking a hands-on Operations Manager to lead a growing 3PL e-commerce fulfillment operation. You will drive daily warehouse performance, develop front-line leaders, ensure excellent client service, and use data to improve safety, accuracy, productivity, and cost.

The ideal candidate has 5+ years in warehouse or 3PL ops, with direct 3PL experience preferred. You will build labor and operating plans, manage supervisors, and communicate with clients and