Senior 340B Product Support Analyst

McKesson; Irving (TX); Hybrid; USD 38,572 - 41,328; Full time

Benefits offered by this job

5% annual bonus

Flexible work schedule

Job summary

McKesson is looking for a Product Support Analyst to provide essential service regarding their web-based 340B software. This hybrid role requires at least two in-office days weekly at the Las Colinas office in Texas.

The ideal candidate should have a degree and 2+ years of relevant product support experience. Responsibilities include training end users, handling customer inquiries, and providing analytics to improve customer satisfaction.

Qualifications

• Typically requires 2+ years of relevant experience in product support.
• Strong interpersonal, negotiation, and customer service skills.

Responsibilities

• Interface with customers to handle 340B questions and functions.
• Train end users and answer application questions.
• Provide high-level analytics and reporting support.
• Build and enhance customer relations to promote program success.

Skills

Product applications support experience

Strong troubleshooting skills

Strong analytical skills

Strong verbal and written communication skills

Familiar with Microsoft Office, especially Excel

Technical proficiency in software applications

Education

Degree or equivalent

Tools

340B Architect

Web-based training applications

Job description

McKesson is looking for a Product Support Analyst to provide essential service regarding their web-based 340B software. This hybrid role requires at least two in-office days weekly at the Las Colinas office in Texas.

The ideal candidate should have a degree and 2+ years of relevant product support experience. Responsibilities include training end users, handling customer inquiries, and providing analytics to improve customer satisfaction.