Strategic 340B Customer Success Manager

McKesson; Irving (TX); Hybrid; USD 76,000 - 126,000; Full time

Job summary

McKesson in Irving, TX is seeking a Customer Success Account Manager (Individual Contributor) to build long‑term relationships with a diverse set of Macro Helix customers. You will handle advanced issues that affect revenue and coordinate with support to deliver results.

The role emphasizes strategic planning, project management, and product support to ensure client retention and confidence in their 340B program. Hybrid work is available with on-site two days weekly in Las Colinas.

Qualifications

• 4+ years of experience in a customer service role/account management.
• In-depth knowledge of 340B program.
• Experience in the Hospital or Pharmaceutical Industry.
• Process improvement experience.
• Strong customer service mindset.

Responsibilities

• Act as customers’ primary point of contact on all needs related to the Macro Helix product portfolio, with a focus on the customer experience.
• Create long‑term, strategic customer relationships with Assigned Accounts focusing on proactive, value creation.
• Respond promptly and accurately to incoming customer inquiries, escalating if needed to the appropriate resource(s).
• Fully understand and assess client reported issues to determine prioritization and work required to provide a solution.
• Understand drivers of success, constraints, & pain points that customers face with their 340B Program and articulate them to leadership to drive improvements in products and services.
• Apply superior product knowledge in answering questions on functionality and best practices
• Handle advanced/critical/sensitive issues that could result in a loss of revenue.
• Special projects – involves reaching out to customers to gain buy‑in on suggested changes or recommendations, explain next steps and impact on system issues
• Translate conceptual ideas and complex client feedback into coherent and actionable requests
• Help expand the Customer Success team’s capabilities through process improvement and tools automation
• Serve as the voice of the customer in internal discussions to relay feedback on our products and services to our teams.

Skills

Customer service

Account management

340B knowledge

Hospital/Pharma experience

Process improvement

Customer focus

Time management

Problem solving

Education

Degree or equivalent

Tools

Pharmacy software

Job description

McKesson in Irving, TX is seeking a Customer Success Account Manager (Individual Contributor) to build long‑term relationships with a diverse set of Macro Helix customers. You will handle advanced issues that affect revenue and coordinate with support to deliver results.

The role emphasizes strategic planning, project management, and product support to ensure client retention and confidence in their 340B program. Hybrid work is available with on-site two days weekly in Las Colinas.