Semiconductor Photomask Technical Support Specialist

Toppan Photomasks Round Rock; Round Rock (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Toppan Photomasks Round Rock is seeking a seasoned technical customer service professional to manage order entry and provide expert support to customers in the photomask field. You will review potential issues, deliver timely status updates, and drive problem resolution while collaborating with Sales, Manufacturing and Finance to improve orders.

The role emphasizes strong communication, organizational and multitasking skills, with a focus on reliability and independent work to uphold high daily

Qualifications

• Minimum of five years technical customer service or comparable photomask experience
• General understanding of overall photomask and reticle making process

Responsibilities

• Process order entry and provide technical support to customers.
• Provide timely delivery status and product problem resolution (PAR).
• Share internal issues/ideas with Sales, Manufacturing and Finance to improve orders.

Skills

Microsoft Office

Communication skills

Analytical skills

Customer service

Customer communication

Teamwork

Organization

Time management

Reliability

Independence

Quality

Job description

Toppan Photomasks Round Rock is seeking a seasoned technical customer service professional to manage order entry and provide expert support to customers in the photomask field. You will review potential issues, deliver timely status updates, and drive problem resolution while collaborating with Sales, Manufacturing and Finance to improve orders.

The role emphasizes strong communication, organizational and multitasking skills, with a focus on reliability and independent work to uphold high daily