Semiconductor Industry Technical Customer Service Representative

Tekscend Photomask Corp.; Round Rock (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Tekscend Photomask Corp. is seeking an experienced customer service specialist focused on technical order processing within the photomask industry.

You will handle order entry, provide technical support to customers, review orders for potential issues, and update delivery status using the PAR system. You will collaborate with Sales, Manufacturing and Finance, deliver technical information to customers, identify opportunities to improve product quality, delivery and service, and ensure timely

Qualifications

• Minimum of five years technical customer service or comparable photomask experience.
• General understanding of photomask and reticle making process.

Responsibilities

• Process order entry for jobs and provide technical support to customers.
• Perform technical order review of potential issues and provide delivery status updates.
• Deliver product problem recognition/resolution (PAR) and technical information/education to customers.
• Identify opportunities to improve product quality, delivery and service.
• Provide internal teams with relevant issues or ideas to improve orders; coordinate with Sales, Manufacturing and Finance as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

Multi-tasking

Organization

Reliability

Independence

Tools

Microsoft Office

Job description

Responsible for order entry processing of jobs and providing some technical support to Company customers, including technical order review of potential issues and provides timely delivery status as requested and provides product problem recognition/resolution (PAR system). Delivers technical information/education for customers and identifies opportunities to improve product quality, delivery, and service. When necessary, provides Sales, Manufacturing and Finance teams with internal issues and or ideas that can help to improve orders.

Knowledge/Experience:

• Minimum of five years technical customer service or comparable photomask experience, preferably within the Semiconductor/Photomask Industry
• General understanding of overall photomask and reticle making process

Skills:

• Some PC skills are needed; Microsoft Office products
• Strong communication (oral/written) and interpersonal skills
• Strong problem solving/analytical skills where applicable
• Strong customer service orientation
• Experience communicating directly with customers when necessary
• Teamwork skills
• Organizational skills
• Time management skills-multi-tasking
• Reliable, dependable, working beyond schedule when requested or when jobs are in jeopardy
• Working independently
• Quality of work must be a high daily standard