Semiconductor Field Service Engineer | Onsite & Growth

WGNSTAR; Austin (TX); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid vacation

Overtime opportunities

On-site facilities & career dev

Job summary

WGNSTAR is seeking an on-site field service technician in Austin, TX, to support installation, maintenance, and repair of state-of-the-art semiconductor equipment. You will diagnose issues, follow procedures, and work with customers and field teams to ensure equipment performance.

The role requires an associate’s degree in engineering, strong communication skills, and the ability to work various shifts. Competitive pay and full benefits package are offered.

Qualifications

• Ability to perform successfully in a demanding environment.
• Work independently or as part of a team.
• Follow safety protocols.
• Strong customer focus and commitment to customer satisfaction.
• Experience using alignment tools (micrometers/calipers/multimeters/current clamps).
• Ability to read schematics/plumbing diagrams.
• Chemical handling familiarity.
• Excellent written and verbal communication skills.
• Work according to strict procedures.
• Attention to detail and a high degree of accuracy.
• Clear and effective communication skills both written and verbally.
• Mechanical and electrical aptitude.

Responsibilities

• Provide onsite support for installation, maintenance, and site support for state-of-the-art semiconductor manufacturing/wet processing equipment.
• Evaluate and diagnose problems and make proper repairs.
• Follow and help develop detailed procedures.
• Work with co-workers, customer and field support in isolating and resolving problems under strict time restraints.
• Troubleshoot and document findings.
• Be able to work overtime as needed.
• Adaptable to working standard day shifts, compressed schedules, or night shifts in accordance with business requirements.
• Assist with installation and maintenance of equipment at customer facilities, under direct supervision.
• Power up new equipment; perform mechanical setup and calibration.
• Setup tool parameters using specs/guidelines.
• Perform basic troubleshooting and repair using specified procedures.
• Work with customer at the site to build rapport and to obtain information about equipment performance
• Work under limited supervision, perform a variety of complex assignments using independent judgment.
• Perform extensive troubleshooting.
• Diagnose equipment problems and promptly make repairs/adjustments.
• Escalate problems that cannot be resolved in a timely manner.

Skills

Customer focus

Written and verbal communication

Reading schematics

Mechanical aptitude

Electrical aptitude

Education

Associate’s degree in Engineering

Tools

Micrometers

Calipers

Multimeters

Current clamps

Job description

WGNSTAR is seeking an on-site field service technician in Austin, TX, to support installation, maintenance, and repair of state-of-the-art semiconductor equipment. You will diagnose issues, follow procedures, and work with customers and field teams to ensure equipment performance.

The role requires an associate’s degree in engineering, strong communication skills, and the ability to work various shifts. Competitive pay and full benefits package are offered.