Selling Supervisor, Waikiki

Join; Honolulu (HI); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Paid time off

401(k) with company matching

Job summary

Join in Honolulu, Hawaii, is looking for a Selling Supervisor to achieve sales objectives and provide excellent customer service. This role requires 2+ years of sales experience, preferably in a luxury retail environment, and strong communication and organizational skills.

The position offers an hourly wage from $28.00 to $30.16, alongside generous benefits, including medical, dental, vision, paid time off, and retirement plans with matching contributions.

Qualifications

• 2+ years of sales experience, preferably in a luxury environment.
• Strong relationship development skills.
• Ability to lift between 0-25 lbs. without assistance.

Responsibilities

• Achieve sales and customer service objectives.
• Process transactions accurately at POS.
• Provide high levels of customer service.

Skills

Sales experience

Communication skills

Organization

Customer service

Job description

Team

Hermès Waikiki Boutique opened in 1989 and focuses on providing extraordinary service to clients as part of the Pacific West Region. This position reports to the Managing Director and works collaboratively with sales and support teams to support the client experience in a fast‑paced, luxury environment.

The Opportunity

The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.

About the Role

• Sales Objectives
  • Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
  • Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain the selling floor to meet standards, including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
  • Provides assistance as needed in inventory preparation.
• POS
  • Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files, and the administrative support of after‑sales service when needed.
  • Partners with management on POS decisions and communicates discrepancies, if any, during the opening, closing and general POS variances by end of business day.
  • Maintains cleanliness and organization of workstation at all times.
• Asset Protection
  • Responsible for complying with all asset protection procedures such as employee sign‑in sheets, bag checks in conjunction with AP as application. Practices appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensures all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).
• Customer Service
  • Consistently provides high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.

About You

• 2+ years of experience in sales, experience in a luxury environment preferred.
• Strong relationship development and impeccable communication skills.
• Even‑tempered with ability to continuously multi‑task.
• Self‑starter and able to work independently while balancing collaboration with a team.
• Strong organizational skills.
• Open availability to accommodate needs of the business.
• Ability to lift between 0‑25 lbs. without assistance.

The hourly range for this position is $28.00 to $30.16 per hour. Actual rates are determined based on the job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision.
• Life Insurance and Disability.
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 well‑being days, and sick & safe time).
• Paid parental leave and transition time.
• 401(k) and Roth retirement plan with company matching and profit sharing.
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support and more.

Equal Opportunity Employer

Hermès of Paris, Inc. is an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are administered with due regard to job performance, experience and qualifications, but without discrimination. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.