Assistant Manager, South Coast Plaza

Hermès; Costa Mesa (CA); On-site; USD 100,000 - 114,000; Full time

Benefits offered by this job

Commission and bonus incentives based on sales performance

Medical, Dental, Vision

Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days)

401(k) with company matching

Product discount

Job summary

Hermès is seeking an Assistant Manager for their South Coast Plaza Boutique in Costa Mesa, California. This role involves overseeing staff, identifying sales opportunities, and ensuring compliance with CRM standards. The ideal candidate will have over 4 years of retail management experience, preferably in luxury environments, and must possess strong basic office skills. The salary range for this position is $100,000.00 – $114,000.00, with additional benefits including commission incentives and comprehensive health plans.

Qualifications

• 4+ years of retail management experience; prior experience in a luxury environment is preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS, and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.

Responsibilities

• Daily supervision of staff, coaching, training and achieving sales objectives.
• Demonstrates an active management presence on the sales floor.
• Identifying sales opportunities by weekly review of business.
• Contributing to monthly touch-base meetings and annual performance evaluations.
• Communicates CRM standards and ensures compliance.

Skills

Retail management experience

Proficiency in Excel

Proficiency in Word

Cegid and E-time

Sales data interpretation

Clear communication skills

Job description

Team

The Hermès South Coast Plaza Boutique opened in 1997 and focuses on providing extraordinary service to clients as a part of the Pacific West Region. This position will report to the Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.

Opportunity

The Assistant Manager is responsible for partnering with the Floor Director and Managing Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff. All other duties as assigned by the supervisor.

Responsibilities

• Daily supervision of staff (coaching, training and assistance in achieving sales objectives).
• Demonstrates an active management presence on the sales floor modeling exceptional service and ensuring all team members embody the Hermès spirit.
• Identifying sales opportunities by weekly review of business by profession, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
• Contributing to and/or conducting monthly touch‑base meetings and annual performance evaluations in tandem with Floor Director/Managing Director.
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.
• Ensures policy and procedure is clearly communicated to team and all are actively compliant.
• Monitor E‑time and scheduling needs for the staff. Keep an accurate record of vacation, time and attendance in tandem with HR.
• Organizes seasonal trainings including key profession points, shares internal updates, and ensures sales team are integrating into client conversations at point of sale.
• Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
• Making critical client decisions and runs business during Floor Director/Managing Director's visits to Preview/Podium.

Supervisory Responsibility

• Actively supervises sales staff.

Budget Responsibility

• Responsible for achieving the sales goal for the year for their specific location. Also need to ensure the store is profitable and has an accurate inventory that falls within the parameters of the company sets.
• Responsible for maintaining stock levels in all professions of responsibility, MOS, and sell‑through according to Hermès standards.

Decision‑Making Responsibility

• Responsible for making decisions that relate to the staff, the client, and the running of the store. In the absence of the Floor Director/Managing Director, the Assistant Manager will step into the role of the Floor Director/Managing Director.

Qualifications

• 4+ years of retail management experience; prior experience in a luxury environment is preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E‑time.
• Ability to learn merchandise, POS, and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0‑25 lbs without assistance.
• Flexible in work availability as business needs dictate.

Salary

The range for this position is $100,000.00 – $114,000.00. Actual rates are determined based on the job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

Equal Employment Opportunity

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.