Selling and Service Assistant, Manhasset

Join; New York (NY); On-site; USD 34,123 - 37,360; Part time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Paid time off

401(k) and Roth Retirement Plan

Product discount

Job summary

Join is seeking a Selling and Service Assistant for its Hermès boutique in New York. This role involves providing clerical support, accurately processing sales transactions, and maintaining high customer service standards in a luxurious retail environment.

The ideal candidate will have retail experience, strong communication skills, and the ability to multitask effectively while supporting the sales team and ensuring service excellence.

Qualifications

• 1 year retail experience in a luxury environment preferred.
• Strong communication skills.
• Customer service oriented.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift between 0-25 lbs. without assistance.

Responsibilities

• Accurately record point of sales transactions at the register.
• Provide high levels of service to clients following Hermès standards.
• Support sales team with hanging merchandising and stock retrieval.
• Organize and prioritize work station and selling floor.
• Assist in stockroom operations and inventory preparation.
• Maintain accurate CRM files for clients.

Skills

Retail experience in a luxury environment

Strong communication skills

Experience with POS and cash handling

Customer service oriented

Ability to multi-task

Detail oriented

Strong organizational skills

Computer skills: Microsoft Office

Job description

The Team

The Hermès Manhasset Boutique will open in October 2026 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity

The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions. All other duties as assigned by the supervisor.

About the Role

• Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
• Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
• Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
• Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.
• Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.
• Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
• Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Supervisory Responsibility

NO

Budget Responsibility

NO

Decision Making Responsibility

NO

About You

• 1 year retail experience, in a luxury environment preferred
• Strong communication skills.
• Experience with POS and/or cash handling strongly preferred.
• Customer service oriented.
• Ability to multi-task.
• Detail oriented.
• Strong organizational skills.
• Computer skills: Microsoft Office.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift between 0-25 lbs. without assistance.

The hourly range for this position is $24.77 - $27.12. Actual rates are determined based on the job, location, and individual experience.

Benefits Overview

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.