Selling Supervisor- Key Holder

Workstream; Cincinnati (OH); On-site; USD 20,664 - 30,307; Full time

Job summary

Ace Hardware in Cincinnati is seeking an energetic Selling Supervisor (Key Holder) to lead daily store operations, supervise sales associates, and drive customer experience.

As a key holder, you will open/close, manage cash, coordinate shifts, assist recruiting, train staff, and implement merchandising strategies to meet sales targets.

Qualifications

• Supervisory experience in retail with leadership skills.
• Strong knowledge of retail math, pricing, and sales management.
• Excellent communication; bilingual abilities desirable.
• Experience with inventory systems, POS tech, and cash handling.
• Ability to conduct interviews and onboarding.
• Familiarity with payroll, bookkeeping, and store admin.
• Negotiation, team management, training, and planning.
• Strong interpersonal skills and customer service focus.
• Flexible hours, including some weekends/evenings.

Responsibilities

• Open and close the store as key holder; follow safety protocols.
• Lead and supervise sales associates; guide customer service and merchandising.
• Oversee stock replenishment, inventory control, and purchasing.
• Manage cashiering with accurate cash handling and POS.
• Assist with interviewing and onboarding new team members.
• Train staff to improve sales techniques and product knowledge.
• Implement merchandising strategies to boost sales.
• Monitor performance metrics; assist in meeting targets.
• Handle customer inquiries and resolve issues promptly.
• Support shift management and scheduling for efficiency.

Skills

Supervisory experience

Retail math

Customer service leadership

POS cash handling

Interviewing & onboarding

Staff training

Negotiation & conflict resolution

Organizational planning

Multilingual / bilingual

Flexible hours

Tools

Inventory management systems

POS technology

Cash handling procedures

Job description

We are seeking an energetic and motivated Selling Supervisor (Key Holder) to join our dynamic retail team. In this pivotal role, you will serve as a key leader within the store, responsible for supervising daily operations, enhancing customer experience, and supporting sales growth. Your leadership will ensure smooth store management, effective team coordination, and outstanding service delivery. This position offers an exciting opportunity for a proactive individual passionate about retail management, team development, and delivering exceptional customer service. Medical/Dental/Vision benefits are offered to full time employees, 35 + hours per week.

Duties

• Act as a key holder to open and close the store securely, ensuring all safety protocols are followed.
• Lead and supervise sales associates, providing guidance on customer service, merchandising, and daily tasks.
• Oversee inventory management, including stock replenishment, inventory control, and purchasing to optimize product availability.
• Manage cashiering operations with accuracy in cash handling, POS (Point of Sale) transactions, and sales processing.
• Support recruiting efforts by participating in interviewing and onboarding new team members.
• Assist in training and developing staff to improve sales techniques, product knowledge, and customer service skills.
• Implement merchandising strategies to enhance store presentation and promote sales initiatives.
• Monitor store performance metrics and assist with sales management to meet or exceed targets.
• Handle customer inquiries and resolve issues promptly to ensure high satisfaction levels.
• Support shift management by coordinating schedules, delegating tasks, and maintaining operational efficiency.

Requirements

• Proven supervisory experience in retail or a related environment with demonstrated leadership skills.
• Strong knowledge of retail math, pricing strategies, and sales management techniques.
• Excellent communication skills in multiple languages or bilingual abilities are highly desirable.
• Experience with inventory management systems, POS technology, and cash handling procedures.
• Ability to conduct interviews and participate in employee orientation programs effectively.
• Familiarity with payroll processing, bookkeeping, and administrative tasks related to store operations.
• Demonstrated skills in negotiation, team management, training & development, and organizational planning.
• Strong interpersonal skills with a focus on customer service excellence and conflict resolution.
• Ability to work flexible hours including shifts that may extend beyond standard business hours. Some weekend and evening shifts required.
• Passion for retail management with a proactive approach to problem-solving and decision-making. Join us as a Selling Supervisor (Key Holder) where your leadership will drive success! We value energetic individuals who thrive in fast-paced environments and are eager to develop their careers in retail management while delivering outstanding shopping experiences for our customers.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.