Keyholder

Workstream; Waterford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Ace Hardware invites applications for a full-time Key Holder to deliver outstanding customer service and drive sales in the Waterford, CT store. You will greet customers, explain product features, and help identify needs while supporting store profitability.

The role emphasizes strong communication, teamwork, and the ability to resolve issues swiftly in a busy retail environment. Prior retail experience is highly desirable and flexibility for varying shifts is expected.

Qualifications

• Experience in retail sales and customer service.
• Strong communication and interpersonal skills.
• Understanding of sales processes and customer needs.
• Ability to handle inventory and pricing information.
• Willingness to work flexible shifts, including peak times.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Perform opening or closing procedures according to company policy

Skills

Retail sales experience

Retail sales process understanding

Consumer behavior knowledge

Inventory stocking procedures

Basic math skills

Sales quotas achievement

Excellent communication

Adaptability in fast-paced environment

Flexible shifts

Propane tank filling

Job description

We are looking for a full time Key Holder to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability. Pay is commensurate with experience and retail sales experience is highly desirable.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Perform opening or closing procedures according to company policy

Skills

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• Fill customer propane tanks

Notice to Applicant about this Employer

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.