Selling Administrator

Everstory Partners; Ridgway (Elk County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D, &

Job summary

Everstory Partners in Ridgway, PA, is hiring an Administrator to support customers and teams across the business. You will handle phones, scheduling, onboarding, and multiple back-office tasks in a cemetery services environment.

Responsibilities include contract processing, banking duties, interment orders, sales tracking, and records management while supporting location leadership and daily operations.

Qualifications

• Proven ability to handle multi-line phone calls and data entry with accuracy.
• Typing speed of 40 words per minute with minimal errors.
• Basic math and computer skills including Word and Excel.
• Ability to keep information confidential per company policy.
• Excellent customer service and interpersonal skills.
• Proficient organizational skills and attention to detail.
• Ability to multitask independently or in a team.

Responsibilities

• Answer phones and schedule appointments to create a customer-focused environment.
• Assist with onboarding of team members and support location leadership.
• Contract processing and quality control to verify validity before entry.
• Banking duties including cash receipt entry, deposits, and card transactions.
• Process IOAs (Interment Orders and Authorizations) per policy.
• Sell at need and pre-need services by explaining Everstory products to customers.
• Enter and track sales using Everstory CRM.
• Maintain customer files and documents and scan as required.
• Coordinate onboarding with HR as needed.
• Payable and receivable duties: process bills and collect past balances.
• Provide deeds, certificates, and trust documents to Sales Management.
• Process work orders and memorial orders; participate in daily meetings.
• Generate reports including trust/state/month-end as needed.

Skills

Multi-Line phone skills

Typing 40 wpm

Data entry

Confidentiality

Customer service

Organization

Multitasking

Problem solving

Tools

Word processing (Word)

Spreadsheets (Excel)

Job description

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

Job Type

Full-time

Description

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

The Administrator role at Everstory is multi-faceted with the ability to learn multiple parts of the business while supporting our customers and team members. In this position, no two days will be the same. You will be responsible for creating a customer focused environment with every interaction you have through answering phones, scheduling appointments, helping on-board team members and assisting your locations leadership team. You will also be responsible for:

• Contract processing and quality control, including verification that all contracts are valid before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions and bank deposits. May include trips to the bank for actual cash deposits.
• Cemetery daily processing of IOA’s (Interment Order and Authorization), following the company standards and policies.
• Selling at need and pre-need business in a cemetery location by meeting with customers and families prior to and at time of need, explaining Everstory products for their location, and offering the best service and options for the deceased.
• Entering and tracking sales using Everstory CRM.
• File maintenance and record keeping: update customer files including all new sales and burials. Scan all documentations as required. Maintain Records of all memos, e-mails, corporate policies, and programs implemented.
• Human Resources: coordinate onboarding responsibilities as needed.
• Accounts Payable: Insure all bills are paid promptly. Process all purchases and invoices through the current system.
• Accounts Receivable: Collection of past and present balance amounts due for any delinquent location customer contracts.
• Deeds and Certificates: Provide deeds and certificates to Sales Management each week. Log and process according to your location and or state guidelines. Trust Certificates: Check for accuracy, compare to contracts, sign and place in custom file return (email) to the Home Office Trust Department.
• Work and Memorial Orders – Order Memorials when PIF (Paid in Full). Manage work orders for Park Services.
• White Board Meetings– Take part in daily meetings between Administration, Maintenance, and Sales Department.
• Reporting: may include Trust, state required, and month end processing.

Requirements

• Multi-Line phone skills required.
• Filing skills (Alphabetically). Ability to type 40 words per minute with minimal errors and data entry skills.
• Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.
• Ability to abide by all company policies and keep all employee and customer information confidential.
• Excellent customer service skills and optimal interpersonal skills.
• Proficient organizational skills.
• Ability to multitask efficiently and work well independently or as part of a team.
• Ability to effectively and quickly complete tasks and assignments and meet deadlines.
• Must possess a valid state driver’s license and have access to a personal vehicle for some locations.
• High School equivalency required.
• Minimum of one-year experience in administration or customer service.
• This position requires availability to work some holidays, evenings and weekends as needed.

Our Investment in You

• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.

Salary Description

$16.00 - $18.00 per hour + commission on sales