Self-Sufficiency Programs Supervisor

Commonwealth of VA Careers; Virginia (MN); On-site; USD 44,000 - 78,000; Full time

Job summary

Commonwealth of VA Careers seeks a Self-Sufficiency Supervisor to lead Self-Sufficiency Specialists who determine eligibility for government assistance and provide employment services. You will supervise staff, develop guidelines, review case management, and ensure quality service delivery within Employment Services or a combined Benefits and Employment Services program.

Strong leadership, organizational skills and regulatory interpretation are essential.

Qualifications

• Considerable knowledge of: social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; casework supervision principles and practices; and effective interviewing techniques.
• Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.

Responsibilities

• Provides administrative and programmatic supervision to staff.
• Reviews case management plans to include quality assurance of case management services.
• Develops written guidelines for delivery of case management services; assigns caseloads to staff.
• Assigns caseloads to staff.
• Coordinates and monitors activities of staff.
• Holds individual and group conferences to review cases and problems.
• Reviews case records and evaluates performance of staff members and recommends indicated action.
• Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans.
• Represents staff needs to senior management.
• Prepares and implements internal operating policies and procedures.
• Interprets regulation, policy and other program information changes to staff.
• Trains new employees in areas such as agency policy, department procedures and agency or government regulations.
• Determines staffing needs and makes recommendations to management.
• Maintains records and prepares regular and special reports.
• Participates in developing and implementing agency administrative policy.
• Makes decisions on controversial cases or presents them for higher level action.
• Authorizes emergency assistance for applicants/recipients.
• Serves in a liaison capacity to other agencies and groups.
• Monitors program expenditures; and
• Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities.
• May act on behalf of the Director as designated.

Skills

Supervision

Staff training

Communication

Education

Bachelor's degree

Lead supervision experience

Training and experience equivalence

Job description

Commonwealth of VA Careers seeks a Self-Sufficiency Supervisor to lead Self-Sufficiency Specialists who determine eligibility for government assistance and provide employment services. You will supervise staff, develop guidelines, review case management, and ensure quality service delivery within Employment Services or a combined Benefits and Employment Services program.

Strong leadership, organizational skills and regulatory interpretation are essential.