Self-Storage Property Operations Associate

PrimeSpace Capital; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

PrimeSpace Capital in New York City seeks an Operations Associate to oversee a 1.5M sq ft portfolio of self-storage facilities and 50k sq ft of retail tenants. You will support performance, coordinate with on-site teams and third-party managers, and drive customer service, compliance, and profitability across the portfolio.

Ideal candidates are highly organized, proactive, detail-oriented, and able to manage multiple priorities in a fast-paced, multi-site environment.

Qualifications

• 2-3 years of experience in real estate, property management, asset management, operations, or related field.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Self-starter with strong problem-solving and analytical abilities.
• Experience with self-storage, retail, or commercial real estate is a plus.
• Familiarity with Rent Manager, QuikStor, or similar property management systems is preferred.
• Willingness to travel periodically for property inspections and portfolio oversight.

Responsibilities

• Complete monthly on-site inspections to ensure properties are clean, safe, well maintained, and follow brand standards.
• Oversee customer activity through third party reporting systems and online reviews. Make recommendations for actionable directives based on findings.
• Collaborate with our 3rd party management teams to identify and implement ways to improve operations, reduce costs, and maintain customer satisfaction.
• Quote and coordinate insurance renewals, tax assessments and similar time sensitive deadlines in a responsible manner.
• Anticipate and manage cap ex improvements throughout the properties as needed.
• Assist in coordinating onboarding and offboarding processes for third-party management companies and support transitions between operators as needed.Coordinate and organize operational, financial, and property-related documentation during asset sale and disposition processes.
• Oversee retail tenant leases, rent collection, CAM reconciliation, lease up, renewals, terminations, turn overs, maintenance requests and tenant communications.
• Monitor capex issues and maintenance requests and proactively follow up on project timelines, vendor responses, or internal requests to ensure timely completion.
• Perform data entry in systems such as RentManager, QuikStor, and Microsoft Excel. Work closely with the senior Asset Management team to create and implement new strategies to encourage properties overall growth.

Skills

Organizational skills

Excel

Communication

Multi-project management

Problem-solving

Travel willingness

Tools

Rent Manager

QuikStor

Job description

PrimeSpace Capital in New York City seeks an Operations Associate to oversee a 1.5M sq ft portfolio of self-storage facilities and 50k sq ft of retail tenants. You will support performance, coordinate with on-site teams and third-party managers, and drive customer service, compliance, and profitability across the portfolio.

Ideal candidates are highly organized, proactive, detail-oriented, and able to manage multiple priorities in a fast-paced, multi-site environment.