Self Storage Customer Care Associate - Part Time

Platinum Storage Group; Marlborough (MA); On-site; USD 20,664 - 30,307; Part time

Job summary

Platinum Storage Group in Marlborough, MA is seeking a part-time Self Storage Assistant who supports customers in person and by phone, handles rentals, accepts payments and answers questions about units and features.

The role includes greeting customers on site, performing basic administrative tasks, site cleanliness, security checks, and routine maintenance while working a flexible schedule Tuesday through Saturday, 5 hours per day, within 8:30am–5pm.

Qualifications

• Previous retail, support, or customer service experience.
• Proficient with basic computer tasks (MS Office).
• Clear communication in English and professional appearance.

Responsibilities

• Provide excellent customer service in person, over the phone, and online
• Assist customers with unit rentals, payments, and account questions
• Conduct property tours and explain unit features and benefits
• Maintain the cleanliness and appearance of the facility
• Perform daily site checks, including security walkthroughs
• Effectively resolve customer/tenant problems
• Complete and submit company forms and reports accurately and timely
• Process payments and complete basic administrative tasks

Skills

Customer service

Phone support

Office software

Tools

MS Office

Job description

Platinum Storage Group in Marlborough, MA is seeking a part-time Self Storage Assistant who supports customers in person and by phone, handles rentals, accepts payments and answers questions about units and features.

The role includes greeting customers on site, performing basic administrative tasks, site cleanliness, security checks, and routine maintenance while working a flexible schedule Tuesday through Saturday, 5 hours per day, within 8:30am–5pm.