Self Storage Associate: Guest Services & Rentals

Platinum Storage Group; Oakland (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Platinum Storage Group is seeking a Self Storage Assistant in Oakland, CA. This full-time role requires delivering outstanding customer service, handling phone and in-person inquiries, guiding facility tours, and processing rentals and payments.

You will help maintain site cleanliness and assist with administrative tasks under the Store Manager. The ideal candidate has prior retail or customer service experience, basic MS Office skills, and a valid driver's license with auto insurance.

Qualifications

• Previous retail, support, or customer service experience.
• Computer experience (MS Office).
• Effective written and verbal English communication.
• Pass a pre-employment drug screen and background check.
• Current valid driver’s license and auto insurance.

Responsibilities

• Provide excellent customer service in person, over the phone, and online
• Assist customers with unit rentals, payments, and account questions
• Conduct property tours and explain unit features and benefits
• Maintain the cleanliness and appearance of the facility
• Perform daily site checks, including security walkthroughs
• Effectively resolve customer/tenant problems
• Complete and submit company forms and reports accurately and timely
• Process payments and complete basic administrative tasks
• Rents UHaul trucks using UHaul's proprietary system
• Contribute to a positive work environment
• Maintain a professional personal appearance
• Perform minor maintenance & custodial duties
• Enforce rules governing the property
• Maintain clean, orderly office and restrooms
• Stock merchandise (if applicable)
• Perform other duties as assigned

Skills

Customer service

MS Office

Driver's license

Job description

Platinum Storage Group is seeking a Self Storage Assistant in Oakland, CA. This full-time role requires delivering outstanding customer service, handling phone and in-person inquiries, guiding facility tours, and processing rentals and payments.

You will help maintain site cleanliness and assist with administrative tasks under the Store Manager. The ideal candidate has prior retail or customer service experience, basic MS Office skills, and a valid driver's license with auto insurance.