Self Storage Assistant

Platinum Storage Group; Oakland, Northern (CA, KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Platinum Storage Group is seeking a Self Storage Assistant to deliver outstanding customer service across in-person, phone, and online channels. You will assist with rentals, payments, and account inquiries, while guiding customers through property tours and explaining unit features.

The role includes maintaining facility cleanliness and performing security checks. Daily tasks include completing forms, processing payments, and basic admin duties, plus operating the UHaul system for truck

Qualifications

• Previous retail, support, or customer service experience.
• Computer experience (MS Office suite).
• Communicate effectively, both written and verbally (English).
• Demonstrates high customer service standards.

Responsibilities

• Provide excellent customer service in person, over the phone, and online.
• Assist customers with unit rentals, payments, and account questions.
• Conduct property tours and explain unit features and benefits.
• Maintain the cleanliness and appearance of the facility.
• Perform daily site checks, including security walkthroughs.
• Resolve customer/tenant problems.
• Complete and submit company forms and reports accurately and timely.
• Process payments and complete basic administrative tasks.
• Rents UHaul trucks using UHaul system.

Skills

Customer service

Communication

MS Office

Tools

UHaul system

Job description

Self Storage Assistant

This is a full-time role with a schedule of:

Tuesdays - Saturdays 9am - 5:30pm

SUMMARY/EXPECTATIONS

Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the Store Manager.

ESSENTIAL FUNCTIONS

• Provide excellent customer service in person, over the phone, and online
• Assist customers with unit rentals, payments, and account questions
• Conduct property tours and explain unit features and benefits
• Maintain the cleanliness and appearance of the facility
• Perform daily site checks, including security walkthroughs
• Effectively resolve customer/tenant problems
• Complete and submit company forms and reports accurately and timely
• Process payments and complete basic administrative tasks
• Rents UHaul trucks using UHaul's proprietary system

OTHER JOB FUNCTIONS

• Contribute to a positive work environment
• Maintain a professional personal appearance
• Perform minor maintenance & custodial duties
• Enforce rules governing the property
• Maintain clean, orderly office and restrooms
• Stock merchandise (if applicable)
• Perform other duties as assigned

PHYSICAL REQUIRMENTS

• Sit or stand for up to 8 hours per day
• Ability to traverse entire building for audit, lock removal or tour purposes
• Ability to bend, twist and lift
• Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure

Requirements

QUALIFICATIONS

• Previous retail, support, or customer service experience
• Computer experience (preferably MS Office suite)
• Communicate effectively, both written and verbally (English)
• Demonstrates high customer service standards
• Pass a pre-employment drug screen and have acceptable results of a background check
• Current valid driver’s license and auto insurance