Department Assistant - Marshall Primary Care - Requisition #929769

Infor; Marshall (MI); On-site; USD 20,000 - 29,000; Full time

Job summary

A healthcare provider in Marshall is seeking a Department Assistant to handle essential administrative duties within a medical office. This role involves answering incoming calls, scheduling appointments, and maintaining communication between patients and clinical staff. Candidates should possess excellent communication skills and the ability to manage multiple tasks. A preference for an Associate’s degree or equivalent education is noted. The position requires a friendly demeanor and the ability to work in a busy office environment.

Qualifications

• 18 years of age or older.
• Ability to prioritize multiple tasks effectively.
• Experience with data extraction from multiple information systems.
• Proficiency in common computer software (email, calendar, word processing, spreadsheets) and independent work.
• Experience handling electronic medical records and coordinating office operations.

Responsibilities

• Handles administrative duties and clerical tasks in a medical office.
• Answers calls, creates appointments, and checks in patients.
• Processes incoming mail, prepares electronic medical records.
• Inventory and order office supplies; maintain chart accuracy and insurance details.
• Coordinate scheduling of referrals and imaging; support clinical staff with information gathering.

Skills

Excellent telephone communication

Written communication

Interpersonal skills

Analytical skills

Problem-solving skills

Data extraction

Multi-tasking

Proficiency in computer software

Education

Associate’s degree or equivalent formal education

Tools

Electronic medical records software

Email systems

Word processing programs

Spreadsheets

Spreadsheet

Job description

All CDC recommended vaccines are required vaccinations at Oaklawn. Seasonally, and upon determination of Senior leadership, the Influenza Vaccine may be mandatory; in those years, compliance is required. For all vaccines, Religious Exemptions and Medical Contraindications are available.

Department Assistant - Marshall Primary Care

Job Summary: Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications: 18 years of age.

Knowledge, Skills & Abilities: Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions: Must work in a busyoffice and public environment while maintaining a friendly demeanor during all interactions withdiverse populations of physicians, nurses, patient family members,etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements: Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.

Marshall, 200 N. Madison, Marshall, MI 49068