Self-Pay Collections Specialist | Patient Financial Services

Presbyterian Healthcare Services; United States; On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Wellness program

Job summary

Presbyterian Healthcare Services in Albuquerque, NM seeks a Patient Financial Services – Self-Pay Collections Specialist to follow up on outstanding self-pay accounts. You will collect monies due while maintaining a positive community image and helping patients find any eligible financial assistance.

The role requires strong communication, organizational skills, and the ability to work with insurance companies to process claims.

Qualifications

• High school degree or GED required.
• Minimum six months insurance follow-up or self-pay collections experience.
• Clear communication by phone and in writing.
• Experience with Microsoft Office preferred.
• Strong organizational and teamwork abilities.
• Ability to handle high-volume workload in a fast-paced environment.
• Basic knowledge of ICD-10, HCPCS, CPT, Revenue Codes, UB04 and HCFA 1500 forms.
• Ability to provide reliable home-office internet and HIPAA-compliant workspace.

Responsibilities

• Follow-up on self-pay accounts to collect monies due.
• Communicate with insurance companies, patients and employers about claims.
• Maintain files with correspondence, EOBs and claims.
• Provide information to insurance companies to process claims.
• Refer difficult accounts to supervisors for advice and action.
• Document reports and maintain collection metrics per policy.

Skills

Insurance follow-up

Self-pay collections

Communication skills

Teamwork

Attention to detail

ICD-10 knowledge

Microsoft Office

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Presbyterian Healthcare Services in Albuquerque, NM seeks a Patient Financial Services – Self-Pay Collections Specialist to follow up on outstanding self-pay accounts. You will collect monies due while maintaining a positive community image and helping patients find any eligible financial assistance.

The role requires strong communication, organizational skills, and the ability to work with insurance companies to process claims.