Patient Accounting Collections Specialist

0090 Presbyterian System Services; United States; On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Wellness program

Disability insurance

Life insurance

Job summary

Presbyterian Healthcare Services in Albuquerque, NM seeks a Patient Accounting Collections Specialist to join our team. You will follow-up on accounts receivable, contact payers, patients, and employers, and support timely reimbursements.

This full-time, day-shift role emphasizes accuracy, collaboration, HIPAA compliance, and cross-training across Patient Accounting functions using Epic, FinThrive, and payer portals.

Qualifications

• High School diploma or GED required.
• Strong organizational and communication skills with attention to detail.
• Proficiency in Microsoft Office; able to manage high-volume workloads.
• Basic understanding of medical coding (ICD-10, HCPCS, CPT) and claims forms.
• Familiarity with payer requirements and revenue cycle processes preferred.

Responsibilities

• Follow-up, collect, and resolve outstanding accounts receivable.
• Contact insurance companies, patients, and employers to resolve claims.
• Provide requested documentation to support claim processing.
• Maintain timely follow-up systems and document accounts per policies.
• Operate Epic, FinThrive, FISS/DDE, payer portals, and MS Office.

Skills

Organizational skills

Communication skills

Problem solving

Team collaboration

Education

High School diploma or GED

Tools

Epic

FinThrive

FISS/DDE

payer portals

Microsoft Office

Job description

Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range: Minimum Offer $16.66 Maximum Offer $26.70

Now Hiring: Patient Accounting Collections Specialist

Summary: Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Accounting Collections Specialist to join our team.

Type of Opportunity: Full time
Job Exempt: No
Job is based: Reverend Hugh Cooper Administrative Center
Work Shift: Days (United States of America)

Responsibilities

The Patient Accounting Collections Specialist follows-up, collects, and resolves all outstanding accounts receivable. Performs a variety of duties including accounts receivable follow-up, customer service, correspondence response, and daily reconciliation of activities. Meets established guidelines to ensure timely and accurate reimbursement for all billed charges.

• Conducts accounts receivable follow-up for assigned work queues and miscellaneous A/R reports.
• Contacts insurance companies, patients, and employers to resolve outstanding claims.
• Provides requested documentation (e.g., medical records, itemized statements) to support claim processing.
• Maintains timely follow-up systems and documents accounts per PHS policies.
• Identifies and reports insurance payor issues with supporting documentation to leadership.
• Consults with lead on complex claims and refers accounts for adjustment or legal action per guidelines.
• Cross-trains across Patient Accounting functions to support collections and team flexibility.
• Operates various systems including Epic, FinThrive, FISS/DDE, payer portals, and Microsoft Office.
• Participates in team meetings, communicates proactively, and fosters positive working relationships.
• Adheres to HIPAA regulations and ensures compliance with PHS and CMS standards.

Qualifications

• High School diploma or GED required; less than one year of healthcare clerical or customer service experience preferred.
• Strong organizational, communication, and problem-solving skills with attention to detail and ability to collaborate across teams.
• Proficient in Microsoft Office; able to manage high-volume workloads in a fast-paced, ever-changing environment.
• Basic understanding of medical coding (ICD-10, HCPCS, CPT), claims forms (UB04, HCFA 1500), and electronic processing (837/835).
• Familiarity with payer requirements, coordination of benefits, Medicare MSPQ, and revenue cycle processes preferred.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in your personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services Here, we’re committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.