Self-Pay Billing Specialist — Patient Accounts

Uvalde Memorial Hospital; Uvalde (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Uvalde Memorial Hospital is looking for a Clinic Self-Pay Biller/Collector to support patients with billing questions and balances in the Patient Accounting department.

You will review self-pay accounts, upload daily statements, and collaborate with third-party vendors to manage collections while ensuring HIPAA compliance and accurate documentation. This role drives patient satisfaction and hospital financial health.

Qualifications

• High school diploma or equivalent.
• At least 1 year of hospital or clinic billing experience.
• Familiarity with medical billing procedures, EOBs, and patient responsibility processes is a plus.
• Proficiency in billing software, EHR systems, and Microsoft Office Suite.
• Strong communication and customer service skills, with empathy and problem-solving.
• Ability to multitask in a fast-paced environment and maintain confidentiality.

Responsibilities

• Review patient accounts to identify self-pay balances after insurance payments and adjustments.
• Generate and upload daily statement files to ensure patients receive timely and accurate billing.
• Collaborate with third-party vendors on early-out collections and monitor communication efforts.
• Manage bad debt workflows, agency placements, and respond to account inquiries.
• Process incoming patient payments and assist patients in setting up payment plans.
• Make outbound calls and answer billing-related questions with professionalism and empathy.
• Work closely with Financial Counselors, Customer Service, and Revenue Cycle teams to resolve discrepancies.
• Maintain detailed documentation of all account actions, ensuring compliance with HIPAA and hospital policies.
• Support month-end reporting, audits, and process improvements.

Skills

Communication skills

Customer service

Multitasking

Confidentiality

Education

High school diploma

Tools

Billing software

EHR systems

Microsoft Office

Job description

Uvalde Memorial Hospital is looking for a Clinic Self-Pay Biller/Collector to support patients with billing questions and balances in the Patient Accounting department.

You will review self-pay accounts, upload daily statements, and collaborate with third-party vendors to manage collections while ensuring HIPAA compliance and accurate documentation. This role drives patient satisfaction and hospital financial health.