Patient Billing Specialist: Self-Pay & Collections

UVALDE COUNTY HOSPITAL AUTHORITY UVALDE MEMORIAL HOSPITAL; Uvalde (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Uvalde Memorial Hospital in Uvalde, Texas is seeking a Clinic Self-Pay Biller/Collector to support patients with billing questions and manage self-pay balances after insurance payments and adjustments.

In this full-time role you will review patient accounts, generate and upload daily statements, work with third-party vendors, handle bad debt workflows, process payments, and help patients set up payment plans while maintaining HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience in hospital or clinic billing (self-pay or customer service preferred).
• Familiarity with medical billing procedures, EOBs, and patient responsibility processes is a plus.
• Proficiency in billing software and EHR systems; strong communication and empathy.

Responsibilities

• Review patient accounts to identify self-pay balances after insurance payments and adjustments.
• Generate and upload daily statement files to ensure patients receive timely and accurate billing.
• Collaborate with third-party vendors on early-out collections and monitor communication efforts.
• Manage bad debt workflows, agency placements, and respond to account inquiries.
• Process incoming patient payments and assist patients in setting up payment plans.
• Make outbound calls and answer billing-related questions with professionalism and empathy.
• Work closely with Financial Counselors, Customer Service, and Revenue Cycle teams to resolve discrepancies.
• Maintain detailed documentation of all account actions, ensuring compliance with HIPAA and hospital policies.
• Support month-end reporting, audits, and process improvements.

Skills

Communication

Customer service

Empathy

Problem solving

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

Billing software

EHR systems

Microsoft Office

Job description

Uvalde Memorial Hospital in Uvalde, Texas is seeking a Clinic Self-Pay Biller/Collector to support patients with billing questions and manage self-pay balances after insurance payments and adjustments.

In this full-time role you will review patient accounts, generate and upload daily statements, work with third-party vendors, handle bad debt workflows, process payments, and help patients set up payment plans while maintaining HIPAA compliance.