SELF-DIRECTED SERVICES SUPPORT BROKER

Muskegon-County,-Mi; Muskegon (MI); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Muskegon County is seeking a Self-Directed Services Support Broker who works under supervision to help individuals design, manage, and monitor their own supports. The role emphasizes choice, independence, and self-advocacy, guiding person-centered planning and budgeting, with duties including coaching and navigation of community systems.

The position involves completing and coordinating agency documentation and providing related support to ensure services stay flexible and aligned with each

Qualifications

• High school diploma or GED with 3 years of related experience.
• Bachelor’s degree in a human service field or eligibility to graduate within 90 days with official transcript.

Responsibilities

• Assist individuals in self-directed plans, budgets, and hiring/supervision of staff.
• Provide coaching, advocacy, and navigation to systems for informed decisions.
• Complete, coordinate, and monitor agency documentation of services provided.

Education

High school diploma or GED + 3 years experience in supports to mental illness/developmental disabilities/substance use disorders

Bachelor’s degree in human service field or eligible to graduate within 90 days with transcript

Job description

A Self-Directed Services Support Broker, under general supervision and review, helps individuals in self-directed service programs design, manage, and control their own supports. Working on behalf of the individual, they focus on promoting choice, independence, and self-advocacy. They assist with person-centered planning, guide individuals in managing their service budgets, and support them in hiring and supervising staff. They assist in developing person-centered plans by helping individuals define their goals and translate them into actionable support, while also providing guidance on managing the individual budget associated with Medicaid-funded services. This includes helping allocate funds, monitor expenditures, and make adjustments as needed. While they collaborate with case managers, their role is distinctly separate and is centered on coaching, advocacy, and helping individuals navigate systems and make informed decisions, ensuring services are flexible, personalized, and aligned with the individual’s goals. A Self-Directed Services Support Broker completes, coordinates, and monitors agency documentation of services provided and performs related work activities as assigned.

• 1. Possess a high school diploma or certificate of completion of the General Education Development (GED) test; AND have three (3) years of experience in providing supports and/or services to persons with mental illness, developmental disabilities, or substance use disorders; OR Possess a bachelor’s degree in a human service field, such as, psychology, social work, human services, etc. or be eligible to graduate within 90 days of application and able to submit an official transcript upon appointment to position;
• 2. Possess a valid driver’s license or the ability to obtain a Michigan Driver License within 30 days of employment.
• 3. Must have reliable transportation that may have to be used to carry out job duties of this classification.

Preferred but not Required

• 1. Some post high-school education is preferred but not required.
• 2. Bilingual candidates highly desired.
• 3. Lived experiences with mental illness/developmental disabilities/substance use disorders valued.
• 4. Individuals in Recovery and individuals with experience in Armed Services valued.

NOTE: The recruitment for this position utilizes assessment(s) in order to match candidate foundational competencies, personality, and job fit to those required for the position.

PHYSICAL ACTIVITIES

An employee in this class performs generally sedentary work activity requiring occasional lifting of objects weighing thirty-five (35) pounds or less.

ENVIRONMENTAL CONDITIONS

An employee in this class generally works remotely or in the offices of HealthWest, although travel throughout the County by use of personal resources is required to provide face-to-face service to individuals in their home or community setting, facilitate or attend training, and/or for other required job duties.

EVALUATION CONTENT

Applicants for County employment may be subject to a post-offer criminal background check, depending on the nature and assignment of the position. When such check is conducted, an offer of employment is contingent upon the results of the criminal background check. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent.

APPLICANT REVIEW PROCEDURE

Any applicant is entitled to a review of any determination or action taken by the County regarding the applicant’s employment application. Inquiries should be directed to the County Human Resources Department.

PURPOSE

The purpose of this recruitment is to establish an eligible list from which to fill present and future vacancies in this classification in the County system. For each opening, the Department Head has her/his choice of the candidates who meet the required minimum entrance qualifications. This list remains in effect for three months unless exhausted or extended.

MUSKEGON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

MUSKEGON COUNTY HAS ADOPTED A VETERANS PREFERENCE POLICY THAT

RECOGNIZES QUALIFYING MILITARY SERVICE