HOUSING CASE MANAGER

Clay Today; Muskegon (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

HealthWest seeks a Housing Case Manager to provide comprehensive housing-related services for individuals with mental illness, developmental disabilities, or substance use disorders. Duties include assessment, treatment planning, housing navigation, and tenant support to achieve stable, affordable housing.

Responsibilities include coordinating services, supporting landlords, and ensuring thorough documentation across agency programs while engaging in community partnerships and crisis

Qualifications

• Bachelor degree in human services or eligible to graduate within 90 days, transcript upon request, or five years relevant experience.
• One year of experience providing supports/services to persons with mental illness, developmental disabilities, or substance use disorders; internships count if documented.
• Valid driver's license or ability to obtain within 30 days of employment.
• Reliable transportation required to perform duties across residential and community settings.

Responsibilities

• Provide and coordinate housing-related case management services.
• Assist with housing navigation, planning, and placement to promote long-term stability.
• Advocate for clients and coordinate with landlords, property managers, and housing authorities.
• Document services, monitor progress, and provide on-call crisis support as needed.

Skills

Bachelor degree in human services

Driver's license

Reliable transportation

Education

Bachelor degree or eligible to graduate within 90 days

Job description

A Housing Case Manager, under general supervision and review, provides and/or arranges comprehensive community and housing-related services for individuals with mental illness, intellectual/developmental disabilities, and/or substance use disorders. Services include assessment, person-centered treatment planning, housing assessment and planning, housing navigation, coordinating, monitoring, review, advocacy, and assistance with obtaining and maintaining safe, stable, and affordable housing. A Housing Case Manager performs the functions of both case management and housing specialization, assisting consumers in identifying housing needs and barriers, locating appropriate housing opportunities, completing housing applications, accessing housing resources and rental assistance programs, communicating with landlords and property managers, and developing strategies to promote long‑term housing stability. A Housing Case Manager also provides supportive services, crisis intervention, tenancy support, housing stabilization, eviction prevention, and mental health and housing‑related education for consumers, families, landlords, property managers, and significant others, and provides on‑call services as assigned.

A Housing Case Manager performs, coordinates, and monitors agency documentation of services provided and performs related work activities as assigned. A Housing Case Manager may also train, mentor, collaborate with, and provide housing‑related consultation and support to agency staff and community partners.

• 1. Possess a Bachelor degree from an accredited college or university with a major in a human service field such as psychology, social work, education, etc., OR be eligible to graduate within 90 days of application AND able to submit an official transcript upon appointment to position OR possess five (5) years of relevant experience providing supports and/or services to persons with mental illness, developmental disabilities, substance use disorders, individuals experiencing homelessness or housing instability, or other related human services populations.
• 2. Have one (1) year of experience in providing supports and/or services to persons with mental illness, developmental disabilities, or substance use disorders; please note, internships count as work experience if they are documented in the Work Experience section of the employment application. For candidates qualifying under the five (5) years of relevant experience option identified above, this requirement may be satisfied as part of the five (5) years of qualifying experience.
• 3. Possess a valid driver's license or the ability to obtain a Michigan Driver License within 30 days of employment.
• 4. Must have reliable transportation that may have to be used to carry out job duties of this classification.

Preferred but Not Required

• 1. Bilingual candidates highly desired.
• 2. Lived experiences with mental illness/developmental disabilities/substance use disorders valued.
• 3. Individuals in Recovery and individuals with experience in Armed Services valued.
• 4. Experience providing housing navigation, housing case management, homelessness services, supportive housing, or housing stabilization services preferred.
• 5. Experience working with landlords, property managers, housing authorities, shelters, or community housing providers preferred.
• 6. Knowledge or experience with affordable housing, rental assistance, subsidized housing, supportive housing, and homelessness response systems preferred.

NOTE: The recruitment for this position utilizes assessment(s) in order to match candidate foundational competencies, personality, and job fit to those required for the position.

PHYSICAL ACTIVITIES

An employee in this class performs generally sedentary work activity requiring occasional lifting of objects weighing thirty‑five (35) pounds or less. Duties may also require travel to consumer residences, prospective housing locations, shelters, community agencies, landlord or property management offices, and other community settings.

ENVIRONMENTAL CONDITIONS

A Housing Case Manager works within the Client Services Offices and program locations of HealthWest and in community‑based housing settings, although travel throughout the County by use of personal resources is required. Work may occur in consumers' homes, apartment complexes, shelters, community agencies, housing provider offices, and other community environments while performing housing search, placement, stabilization, and case management activities.

EVALUATION CONTENT

Applicants for County employment may be subject to a post‑offer criminal background check, depending on the nature and assignment of the position. When such check is conducted, an offer of employment is contingent upon the results of the criminal background check. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent.

APPLICANT REVIEW PROCEDURE

Any applicant is entitled to a review of any determination or action taken by the County regarding the applicant's employment application. Inquiries should be directed to the County Human Resources Department.

PURPOSE

The purpose of this recruitment is to establish an eligible list from which to fill present and future vacancies in this classification in the County system. For each opening, the Department Head has her/his choice of the candidates who meet the required minimum entrance qualifications. This list remains in effect for three months unless exhausted or extended.

MUSKEGON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

MUSKEGON COUNTY HAS ADOPTED A VETERANS PREFERENCE POLICY THAT

RECOGNIZES QUALIFYING MILITARY SERVICE