Self-Directed Services Program Manager (Fiscal Intermediary)

The Center for Family Support Inc.; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

The Center for Family Support Inc. in New York, NY is seeking a Fiscal Intermediary Program Manager to oversee Self-Directed Services for a defined caseload. You will ensure documentation accuracy, regulatory compliance, and proactive engagement with families, brokers, and internal teams.

The role requires OPWDD experience, a health/human services degree, and at least 1–2 years in Self-Directed Services. This exempt, full-time position offers a comprehensive benefits package and a structured

Qualifications

• Bachelor’s degree in health or human services or related field required
• Minimum of 2 years’ experience in OPWDD system
• Minimum of 1 year of experience with Self-Directed Services

Responsibilities

• Caseload Management: Maintain oversight of assigned caseloads to ensure completion of required reviews
• Documentation: Ensure high levels of documentation completeness and accuracy
• Participant & Family satisfaction: Promote positive participant and family satisfaction outcomes
• Life Plan & Team Meetings: Participate in Life Plan meetings and interdisciplinary team discussions
• Documentation alignment: Ensure documentation reflects alignment with Fiscal Intermediary and OPWDD requirements
• Communication: Communicate identified issues or concerns to appropriate stakeholders in a timely manner
• Stakeholder Communication & Coordination: Maintain consistent and professional communication with families, brokers, and internal departments
• Documentation Quality: Ensure all communications are documented accurately and support strong stakeholder relationships
• Documentation Review & Compliance Oversight: Review and process all required documentation (Life Plans, LCED, DDP2, etc.)
• Compliance: Ensure documentation meets compliance and quality standards; identify and address deficiencies to maintain regulatory compliance
• Audit readiness: Support audit readiness and successful audit outcomes
• Fiscal Oversight: Identify and resolve discrepancies; ensure adherence to approved budgets and financial guidelines
• Staff Action Plans & Broker Documentation: Review and approve Staff Action Plans and supporting documentation; ensure completeness and accuracy prior to approval
• Broker Oversight: Collaborate with brokers to support participant needs; monitor performance and address concerns
• Compliance Monitoring & Issue Resolution: Identify, report, and address compliance concerns; support corrective actions
• Medicaid Eligibility Monitoring: Monitor Medicaid eligibility; address issues impacting eligibility and service continuation
• Participant & Family Engagement: Maintain ongoing engagement; respond to inquiries and document interactions
• General Responsibilities: Complete tasks, participate in trainings, and contribute to program goals

Skills

Caseload management

Documentation accuracy

OPWDD regulations

Communication

Stakeholder engagement

Education

Bachelor’s degree in health or human services

Tools

Microsoft Office

EVERO

Adobe Sign

Job description

The Center for Family Support Inc. in New York, NY is seeking a Fiscal Intermediary Program Manager to oversee Self-Directed Services for a defined caseload. You will ensure documentation accuracy, regulatory compliance, and proactive engagement with families, brokers, and internal teams.

The role requires OPWDD experience, a health/human services degree, and at least 1–2 years in Self-Directed Services. This exempt, full-time position offers a comprehensive benefits package and a structured