Self Determination Support Specialist I

GT Independence; High Point (NC); Hybrid; USD 42,000 - 56,000; Full time

Job summary

GT Independence is seeking a Self-Determination Support Specialist (SDSS) to join a collaborative team in High Point, NC. You will support people self-directing their care, handling records, payroll and document processing, and serving as a DocuSign administrator.

The role prioritizes accuracy, compliance, and strong communication with stakeholders. The position offers a hybrid work schedule after 90 days, with a potential transition to remote work after one year of service.

Qualifications

• High School Diploma or GED required.
• Experience in office administration or customer service preferred.

Responsibilities

• Create, update and review employee and client records across CS, PR and PY.
• Enter information into databases for accurate record keeping.
• Administer DocuSign accounts and manage document distribution.
• Prepare and mail documents using approved templates.
• Ensure proper naming and saving of documents in the system.
• Respond to stakeholder requests and act as a point of contact for DocuSign issues.

Skills

Customer Service

Data Entry

Education

High School Diploma or GED

Tools

DocuSign

Job description

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as aGreat Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

* We offer a hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of service.

As a Self-Determination Support Specialist (SDSS), you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

RESPONSIBILITIES AND DUTIES

(These tasks may vary depending on the area of focus – Customer Service (CS), Payroll (PY), or Processing (PR).

• Creates, completes, updates, and reviews employee and client records (PR, CS)
• Enters information into computer databases for effective record keeping (All)
• Administers new and existing DocuSign accounts (PR, CS)
• Prepares and sends documents via mail using approved communications (PR, CS)
• Ensures the proper naming and saving of documents in the document management system (PR, CS)
• Assists stakeholders in returning documents (PR, CS)
• Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
• Ensures all compliance standards are met for audit purposes (All)
• Performs timesheet reviewing (PY)
• Reviews overlap and overtime reports (PY, CS)
• Handles inbound calls and assists with making outbound calls as requested (CS, PY)
• Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
• Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s) (CS, PY)
• Completes administrative tasks such as filing, copying, data entry, etc... (All)

EDUCATION

• High School Diploma or GED required

WORK ENVIRONMENT

• Work is performed in a typical office setting. This position is based in High Point, NC.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.