Self-Checkout Concierge — Fast, Friendly Service

Food Lion; Raleigh (NC); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Uniform provided

Job summary

Food Lion is seeking a Front End Associate in Raleigh, NC, to deliver fast, friendly service and maintain Self-Checkout areas. You will greet customers, assist with self-checkout usage, and help ensure accurate scanning and smooth transactions.

The role emphasizes customer service, efficiency, and adherence to Food Lion standards. Candidates should be able to perform the physical duties and operate SCO equipment while upholding safety and cleanliness.

Qualifications

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses their name whenever possible.
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience.
• Respond timely to customer inquiries and self-checkout system notifications.
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item.
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction.
• When needed, assist in scanning the customer's order and provide instructions on payment.
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice.
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons.
• Maintain alertness and call for assistance when needed to service customers per service standards.

Skills

Customer service

Communication

Multitask learning

Minimum age requirement

Education

High school graduate or equivalent

Job description

Food Lion is seeking a Front End Associate in Raleigh, NC, to deliver fast, friendly service and maintain Self-Checkout areas. You will greet customers, assist with self-checkout usage, and help ensure accurate scanning and smooth transactions.

The role emphasizes customer service, efficiency, and adherence to Food Lion standards. Candidates should be able to perform the physical duties and operate SCO equipment while upholding safety and cleanliness.