Select Commercial Lines Regional Manager

USI Insurance Services; Pittsburgh (Allegheny County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Job summary

USI Insurance Services is seeking a manager for the Select Commercial Lines Account Management team in Pittsburgh, Allegheny County. The role is responsible for leading the operational activities of the team, ensuring a client retention rate of 92% or higher and supporting corporate growth objectives.

The ideal candidate will bring extensive experience in Commercial Property & Casualty Insurance, prior managerial experience, and strong leadership and organizational skills. A full suite of competitive benefits is offered, including medical, dental, vision, and retirement plans.

Qualifications

• 7+ years of experience in Commercial Property & Casualty Insurance Agency.
• Prior managerial experience preferred; ability to manage others effectively.
• In-depth knowledge of agency management system functionality and workflows.

Responsibilities

• Manage the operational activities of the Select Commercial Lines Account Management team.
• Ensure a client retention rate of 92% or above.
• Develop and maintain carrier relationships for policy renewals.

Skills

Commercial Property & Casualty Insurance experience

Leadership and Management

Organizational skills

Communication skills

Negotiation

Education

College degree

Property & Casualty insurance license

Tools

Sagitta/ImageRight

Microsoft Office

Job description

General Description

Responsible for managing the operational activities for the Select Commercial Lines Account Management team in the assigned region. Ensure the service team maintains 92% or above client retention and supports the USI sales process.

Responsibilities

• Responsible for full-cycle recruitment, management, and development of the Select Commercial Lines Account Management team, including training, coaching, and performance management.
• Keep account management team informed on industry trends and USI processes through regular team and individual meetings.
• Accountable for the team achieving 92% or above client retention; regularly meet with account managers to strategize on upcoming renewals.
• Promote account rounding and cross‑sell/referral opportunities.
• Work with regional and national leadership to meet corporate profit and growth objectives.
• Optimize the Select Commercial Lines book of business via the client service model, comprising account management, outsourcing, and segmentation.
• Develop and maintain carrier relationships to renew policies timely and solve client and account management issues.
• Maintain quality control using reports to renew policies, avoid lapses in coverage, and achieve service goals; perform periodic quality audits.
• Adhere to the company’s credit and collection policy in invoicing and pursuing prompt client payments.
• Oversee team workload and maintain appropriate staffing levels.
• Create and maintain relationships with regional peers to foster internal stewardship; expedite segmentation transfers in conjunction with the regional project manager and commercial lines middle market managers.
• Develop effective interdepartmental communication strategies and foster a sales‑oriented culture.
• Integrate new acquisition personnel and clients into the Select Commercial Lines service model and processes.
• Support new business growth and assign service team resources.

Knowledge, Skills, and Abilities

• 7+ years of experience in Commercial Property & Casualty Insurance Agency.
• College degree preferred.
• Prior managerial experience preferred; ability to manage others effectively.
• In‑depth knowledge of agency management system functionality, workflow procedures, underwriting, sales, and service processes.
• Must hold a state Property & Casualty insurance license.
• Industry designation such as ARM, CIC, or CPCU preferred or expected to pursue a designation.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Comfortable with internet‑based programs and Microsoft Office products.
• Knowledge of Sagitta/ImageRight preferred, but not required.
• Proven ability to work in a fast‑paced, team environment with minimal instruction and a high degree of accuracy.
• Strong organizational skills with ability to manage and negotiate multiple priorities and deadlines.
• Strong written, verbal, and interpersonal communication skills.

Benefits

USI offers a full suite of competitive benefits, including medical, wellness, dental, vision, 401(k), flexible spending and health savings accounts, short and long‑term disability, life insurance, and additional employer‑sponsored programs. Additional paid time off, family leave, and holiday time are also provided.