Segmentation Analyst, SMGS Ops - Sales Planning and Compensation

Amazon; Seattle (WA); On-site; USD 85,000 - 120,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Segmentation Analyst to join the Sales Planning and Global Operations team. You will triage inbound tickets, resolve data hygiene issues, and support monthly planning cycles to keep revenue routing accurate.

You’ll collaborate with Field Sales Operations, Territory Managers, Account Managers and other internal teams to uphold sales planning policy and ensure timely, precise ticket handling.

Responsibilities

• Complete customer tickets on time and accurately
• Execute monthly data hygiene activities as assigned on time and accurately
• Own project-based work relating to operational excellence and/or the overall planning process
• Provide operational support to SPC program, policy, and enablement teams
• Effectively engage with other support resources across SMGS Ops and within stakeholder Business Units (BUs) on the timely execution of customer inquiries

Job description

Description

We are looking for a customer-obsessed Segmentation Analyst to join a dynamic team that is responsible for the timely and effective resolution of customer issues and questions related to sales planning cycles and revenue routing corrections. In this role, the Segmentation Analyst will triage and resolve inbound customer tickets and execute on monthly operational processes to support key data hygiene initiatives. The role demands the Segmentation Analyst exhibit customer obsession by truly understanding what customers are trying to accomplish, bias for action in order to answer and complete customer tickets in a timely manner, and earn trust by not just effectively completing requests in tickets, but also in upholding processes and policy related to actioning tickets. A Segmentation Analyst engages with a wide range of roles and levels within the SMGS organization including Field Sales Operations (FSOs), Territory Managers (TMs), Account Managers (AMs) as well as SMGS Ops resources in the Revenue, Atlas, and Planning Tools teams. A successful candidate will demonstrate effective communication skills to ensure they understand the request, can question to clarify, and smoothly hand off an issue to another team if required. They will be responsible for upholding sales planning policy, which means they must insist on the highest standards for submissions (i.e., gathering all relevant information and approvals).

The Segmentation Analyst may also engage in project-based work to support initiatives specific to SegOps and the broader SPC team. These could include process improvements and documentation for SegOps Standard Operating Procedures (SOPs) or developing metrics and analytics for SegOps processes, as well as supporting the planning and execution of key planning phases or activities.

Key job responsibilities

• Complete customer tickets on time and accurately
• Execute monthly data hygiene activities as assigned on time and accurately
• Own project-based work relating to operational excellence and/or the overall planning process
• Provide operational support to SPC program, policy, and enablement teams
• Effectively engage with other support resources across SMGS Ops and within stakeholder Business Units (BUs) on the timely execution of customer inquiries

A day in the life

Your morning starts by preparing for the team sync and organizing your day. That looks like triaging inbound tickets, then digging in to resolve customer questions on sales planning, revenue routing, and more. You partner with many groups, roles, and stakeholders to clarify requests and move them forward. You carry out monthly data hygiene tasks and uphold sales planning policy, insisting on complete information and approvals before taking action. Once ticketing is under control, you may find yourself in a variety of projects and deep dives. No two days look alike.

About the team

AWS’s Sales, Marketing, and Global Operations Sales Planning and Compensation (SMGS Ops SPC) team provides the technology, tools, and processes to support the rapidly growing worldwide AWS Sales organization. Our purpose is to drive the successful execution of the AWS sales planning motions, including Annual Planning and Current Year planning. We partner with SMGS Ops teams, including Planning Tools, Revenue, CRM, and GSC, to enable our customers to execute planning activities. Our teams include program management, policy, internal customer support, communications & training, and business operations.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

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Work/Life Balance

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About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.