Segmentation Analyst, SMGS Ops - Sales Planning and Compensation

Amazon Inc.; Seattle (WA); On-site; USD 88,000 - 154,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Segmentation Analyst in the SMGS Ops SPC team to manage tickets, drive data hygiene tasks, and support the annual and current year sales planning processes. You will collaborate with multiple groups to ensure accurate information and timely action.

The role emphasizes customer-first resolution, policy adherence, and cross-functional coordination to enable effective sales planning and compensation operations.

Qualifications

• 5+ years of experience with Microsoft Excel.
• Bachelor’s degree in Business, Finance, Economics, CS, Engineering, or related field.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent.

Responsibilities

• Complete customer tickets on time and accurately.
• Execute monthly data hygiene activities as assigned on time and accurately.
• Own project-based work relating to operational excellence and/or the overall planning process.
• Provide operational support to SPC program, policy, and enablement teams.
• Engage with other support resources across SMGS Ops and within stakeholder Business Units on timely execution of customer inquiries.

Skills

Microsoft Excel

Education

Bachelor's degree

Tools

Salesforce

Job description

Segmentation Analyst, SMGS Ops - Sales Planning and Compensation

Job ID: 10558343 | Amazon Web Services, Inc.

We are looking for a customer-obsessed Segmentation Analyst to join a dynamic team that is responsible for the timely and effective resolution of customer issues and questions related to sales planning cycles and revenue routing corrections. In this role, the Segmentation Analyst will triage and resolve inbound customer tickets and execute on monthly operational processes to support key data hygiene initiatives. The role demands the Segmentation Analyst exhibit customer obsession by truly understanding what customers are trying to accomplish, bias for action in order to answer and complete customer tickets in a timely manner, and earn trust by not just effectively completing requests in tickets, but also in upholding processes and policy related to actioning tickets.

Key job responsibilities

• Complete customer tickets on time and accurately
• Execute monthly data hygiene activities as assigned on time and accurately
• Own project-based work relating to operational excellence and/or the overall planning process
• Provide operational support to SPC program, policy, and enablement teams
• Effectively engage with other support resources across SMGS Ops and within stakeholder Business Units (BUs) on the timely execution of customer inquiries

A day in the life

Your morning starts by preparing for the team sync and organizing your day. That looks like triaging inbound tickets, then digging in to resolve customer questions on sales planning, revenue routing, and more. You partner with many groups, roles, and stakeholders to clarify requests and move them forward. You carry out monthly data hygiene tasks and uphold sales planning policy, insisting on complete information and approvals before taking action. Once ticketing is under control, you may find yourself in a variety of projects and deep dives. No two days look alike.

About the team

AWS’s Sales, Marketing, and Global Operations Sales Planning and Compensation (SMGS Ops SPC) team provides the technology, tools, and processes to support the rapidly growing worldwide AWS Sales organization. Our purpose is to drive the successful execution of the AWS sales planning motions, including Annual Planning and Current Year planning. We partner with SMGS Ops teams, including Planning Tools, Revenue, CRM, and GSC, to enable our customers to execute planning activities. Our teams include program management, policy, internal customer support, communications & training, and business operations.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Basic Qualifications

• 5+ years of Microsoft Excel experience
• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually