Security Visitor Control Representative

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Miami Beach is seeking a patient-focused front desk associate to warmly greet patients, visitors and staff, route inquiries, and support lobby operations with HIPAA-compliant professionalism.

The role emphasizes excellent customer service, clear communication, and the ability to stand for extended periods; a High School Diploma is preferred and one year of healthcare customer service is ideal.

Qualifications

• Minimum of one year in customer service, preferably in healthcare.
• High School Diploma preferred.
• Ability to stand for long periods while assisting guests.

Responsibilities

• Receives and greets patients, visitors, vendors and employees in a professional and courteous manner, handling general inquiries as appropriate.
• Directs patient concerns to the appropriate managers/directors.
• Maintains patient privacy and HIPAA compliance.
• Administers basic health screening questionnaire to each patient, visitor or vendor prior to entry.
• Enforces visitation policy.
• Monitors lobby and entrance workflow.
• Uses a two-way radio for communications.
• Issues visitor badges and ensures badge compliance.
• Monitors staff and vendor badge access.
• Assists with end-of-shift duties and housekeeping of screening areas.

Skills

Customer service

Communication

HIPAA compliance

Stamina

Education

High School Diploma

Tools

Two-way radio

Job description

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities

• Receives and greets patients, visitors, vendors and employees in a professional and courteous manner, handling general inquiries as appropriate.
• Communicates and directs patient's concerns to the appropriate managers/directors.
• Maintains patient privacy and confidentiality at all times, adhering to HIPAA.
• Administers basic health screening questionnaire to each patient, visitor or vendor prior to entry into facility.
• Be familiar with and enforce visitation policy.
• Monitors patient and visitor needs and the workflow of the hospital lobbies and entrances.
• Able to remain standing for long stretches of time.
• In the event that a family member or visitor wishes to speak to a patient advocate, contact the Administrative Patient Representative @ ext. 52990 ext. 4.
• Able to use a 2 way radio.
• Visitor badging - able to utilize the visitor badging system and issue badge to patients and visitors.
• Monitors employee and contract vendors/badge compliance for facility access.
• Assists with end of shift procedures/duties, cleaning of equipment, packaging of screening station materials and storing in assigned area.

Qualifications

• License/Registration/Certification
  • n/a
• Education
  • High School Diploma preferred
• Experience
  • Minimum of one year in customer service, with preferred experience in healthcare setting.

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!