Patient Representative

Talentify; Miami Beach (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

Job summary

Mount Sinai Medical Center is seeking a Front Desk Associate / Patient Representative to greet patients, manage calls, schedule appointments, verify demographics and insurance data, and support daily office operations.

The role requires 1–3 years in healthcare, a high school diploma, and bilingual English/Spanish. Strong communication skills and proficiency with Microsoft Office are essential; familiarity with billing support is a plus.

Qualifications

• 1–3 years experience in a healthcare setting preferred.
• High School Diploma required.
• Bilingual – English/Spanish preferred.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Word, and Outlook).
• Bilingual preferred.

Responsibilities

• Answers telephone promptly and directs calls to appropriate area.
• Demonstrates telephone etiquette and manages transfers and holds efficiently.
• Efficiently schedules appointments and records them per policy.
• Accurately enters patient demographics and insurance data in the computer.
• Verifies insurance information, collects referrals and authorizations as documented.
• Ensures forms are completed correctly by patients.
• Notifies relevant staff when supplies are low.
• Copies patient records as requested.
• Handles daily receipts, journals, and deposits.
• Prepares batches for daily superbills for physicians and submission to billing.

Skills

Bilingual (English/Spanish)

Interpersonal communication

Microsoft Office

Education

High School Diploma

Job description

Front Desk Associate / Patient Representative

All Locations

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

• Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
• Demonstrates proper telephone etiquette when receiving transferring and placing calls on hold. Hold times are to be kept to a minimum.
• Efficiently schedules appointments recording them as documented and following practice policy.
• Accurately enters patient demographics information and insurance data in the computer as documented.
• Verifies insurance information collect referrals and authorizations and/or other forms as documented.
• Checks to ensure that patients fill out applicable forms completely and correctly.
• Informs Office Secretary or Office Coordinator when supply level is approaching reorder point.
• Copies patient records if requested by insurance company or other physician's office.
• Responsible for completing daily receipts and journals and deposits to cashiers.
• Responsible for assembling batches for daily superbills for physicians and accurately preparing them for submission to billing company.
• Performing administrative and clerical duties, such as filing paperwork, when necessary.

Qualifications:

• 1-3 years experience in a healthcare setting preferred
• High School Diploma required
• Bilingual - English/Spanish preferred
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Word, and Outlook
• Bilingual Preferred

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!