Security Team Lead — 24/7 Guest Safety & Operations

Aquarium of the Pacific; Long Beach (CA); On-site; USD 34,095 - 48,560; Full time

Job summary

The Aquarium of the Pacific in Long Beach is seeking a Security Supervisor to oversee the 24/7 security department and lead a team of officers. You will serve as the lead representative of management during shifts, interact with guests, staff and vendors, and uphold professional conduct at all times.

You will supervise officers, ensure protocols are followed, and assist in training, incident reporting, and scheduling. Strong judgment, communication, and customer service are essential.

Qualifications

• Must have a High School diploma or equivalent.
• Must speak fluent English. Other languages a plus.
• California driver’s license in good standing; driving may be required occasionally.
• Previous security officer, OIC experience, or Guard Card status a plus.
• Previous customer service experience also a plus.

Responsibilities

• Supervise and oversee all officer functions during assigned shifts.
• Lead by example and ensure officers adhere to protocols while interacting with guests and staff.
• Maintain professional, timely completion of duties and incident reports.
• Maintain records of guard card applications, certification status, and deadlines with managers.
• Participate in training opportunities covering de-escalation, active shooter response, evacuations, first aid/CPR, lost child/adult response, and drills.
• Oversee the logging and storage of Lost & Found items.
• Prepare accurate inventory records, time sheets and incident reports.
• Contribute to annual officer evaluations; conduct frequent one-on-one meetings.
• Assist in weekly staff scheduling and attendance tracking.
• Promote professional conduct and discretion with sensitive information.
• Work standard shifts, patrols, and respond to calls for assistance.
• Report incidents to management promptly.

Skills

Leadership

De-escalation

Guest relations

Incident reporting

Scheduling

English fluency

Education

High School diploma or equivalent

Job description

The Aquarium of the Pacific in Long Beach is seeking a Security Supervisor to oversee the 24/7 security department and lead a team of officers. You will serve as the lead representative of management during shifts, interact with guests, staff and vendors, and uphold professional conduct at all times.

You will supervise officers, ensure protocols are followed, and assist in training, incident reporting, and scheduling. Strong judgment, communication, and customer service are essential.