Security Team Chief

Commonwealth of Massachusetts; Boston (MA); On-site; USD 56,000 - 77,000; Full time

Job summary

The Lemuel Shattuck Hospital seeks a Security Team Chief to manage security operations and ensure public safety. This role involves supervising staff, implementing security procedures, and collaborating with law enforcement. Candidates should have strong leadership skills and experience in emergency management.

Benefits

Employee Benefits

Professional Development Programs

Qualifications

• Four years of experience in law enforcement, two years in a supervisory role.
• Knowledge of fire safety and medical emergency procedures.

Responsibilities

• Oversee hospital security and emergency communications.
• Supervise security personnel and manage training programs.
• Conduct investigations and enforce regulations.

Skills

Leadership

Communication

Emergency Procedures

Performance Management

Surveillance Techniques

Education

Associate's Degree in Police Science

Bachelor's Degree in Criminal Justice

Tools

Access Control Systems

Safety Equipment

Job description

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Job Description - Security Team Chief (25000404)

Job Description

Security Team Chief - ( 25000404 )

Description

The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health (DPH), is seeking a seasoned professional to oversee hospital security, emergency communications, and public safety operations. This role involves managing security personnel and dispatchers, ensuring seamless communication among staff in alignment with hospital policies and procedures. Key responsibilities include supervising and evaluating staff performance, coordinating staffing schedules and time approvals (SSTA), and facilitating training and professional development. Additionally, this position prepares reports and budgets and upholds a high standard of customer service across all shifts. As a critical member of the hospital’s safety team, the individual in this role may also assist in the restraint of combative patients when necessary. In the absence of the Sergeant, all Security Personnel report directly to the Chief.

Please Note Scheduled Hours:

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Develop, implement, and oversee security and emergency procedures to ensure compliance with hospital policies and state laws.
• Supervise Security Team Specialists, Sergeants, and Dispatchers to maintain effective operations.
• Plan and conduct staff training, including ongoing professional development programs.
• Oversee the hospital’s Door Access/Identification System and serve as the primary contact for related vendors.
• Oversee performance reviews, probation assessments, vacation schedules, and time approvals.
• Establish and maintain communication within the hospital and collaborate with law enforcement agencies.
• Conduct regular and ad hoc meetings with Sergeants to address incidents and operational concerns.
• Lead hospital-wide training initiatives for safety, emergency procedures, and drug awareness.
• Ensure proper scheduling and time approval for all shifts within the department.
• Monitor and evaluate staff performance through observations, meetings, and report reviews.
• Oversee documentation, accuracy, and filing of security reports, investigations, and safety violations.
• Investigate crimes, vandalism, and disturbances; enforce traffic and parking regulations.
• Oversee departmental budgets, addressing discrepancies and overseeing financial planning.
• Appear in court to provide testimony as needed.
• Assist in the restraint of combative patients when necessary.
• Direct and oversee equipment procurement, maintenance, and audits.
• Participate in hospital committees related to safety, ethics, patient care, and operations.
• Collaborate with hospital departments to develop plans for managing problematic clients.
• Develop, analyze, and implement policies and statistical reports security operations.

Required Qualifications:

• Expertise in leadership principles, staff training, performance management, and disciplinary procedures.
• Familiarity with hospital security methods, surveillance techniques, and emergency procedures.
• Ability to interpret and apply relevant laws, regulations, policies, and protocols.
• Knowledge of fire safety, restraint techniques, medical emergency procedures, and evidence handling.
• Strong oral and written communication skills, including clear instruction delivery and record maintenance.
• Ability to interact with individuals under physical or emotional stress with discretion and professionalism.
• Understanding of access control systems, safety equipment, patrol procedures, security tools.

Preferred Qualifications:

• Familiarity with agency forms and their applications.
• Understanding of laws, regulations, policies, and procedures related to assigned unit activities.
• Knowledge of alarm systems and department-specific responsibilities.
• Understanding of licensing and training requirements for assigned departments and site programs.
• Familiarity with the geographical layout of the assigned work area.
• Experience with effective training methods and techniques.
• Understanding of management principles and best practices.

About the Lemuel Shattuck Hospital:

Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital’s services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity.

Located in the heart of Boston’s Jamaica Plain neighborhood, the Shattuck Hospital includes 248 inpatient beds including 95 Psychiatric beds and 29 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction and House of Correction inmates and community patients.

The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website, http://www.mass.gov

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in governmental police force or in law enforcement work, (B) of which at least two years must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's degree with a major in police science, law enforcement or criminal justice may be substituted for a maximum of one year of the required (A) experience.*

II. A Bachelor's degree or higher with a major in police science, law enforcement or criminal justice may be substituted for a maximum of two years of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Special Requirements:

I. Possession of a current and valid Massachusetts Motor Vehicle Operator's License.

II. Appointee must be eligible for appointment as a special police officer under Chapter 147 of the Massachusetts General Laws.

S alary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

T itle 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Security Team Chief

Primary Location

Job

Job

: Public Safety

Agency

Agency

: Department of Public Health

Schedule

Schedule

: Full-time

Shift

Shift

: Day

Job Posting

Job Posting

: May 14, 2025, 4:25:18 PM

Number of Openings

Number of Openings

: 1

Salary

: 56,682.86 - 76,868.22 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : [e-mail] / [e-mail] - 8573981891

Bargaining Unit : 02-AFSCME - Service/Institutional

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No