Security Systems Technician

Silco Fire & Security; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company matching

Paid Holidays

Paid Time Off

Job summary

Silco Fire & Security, based in Cleveland, Ohio, is seeking a skilled Security Systems Service Technician to join their team. This role involves diagnosing, troubleshooting, and repairing security systems, as well as providing customer service and support. Candidates must have at least two years of experience in the installation and maintenance of security systems, including video and access control systems.

In addition to competitive wages, Silco offers extensive benefits including medical, dental, vision, and a 401(k) program with company matching.

Qualifications

• Minimum of 2 years of experience in servicing and installation of security systems.
• Proficiency in reading and interpreting technical drawings and schematics.
• Excellent troubleshooting skills to diagnose complex technical issues.

Responsibilities

• Install and configure security systems as per specifications.
• Program and customize systems to meet customer needs.
• Perform routine maintenance checks to ensure system reliability.
• Diagnose and troubleshoot security system issues.
• Assist customers with upgrades and new device integration.
• Provide exceptional customer service and technical support.
• Maintain accurate records of all service activities.

Skills

Troubleshooting

Customer Service

Technical Drawing Interpretation

Attention to Detail

Communication Skills

Salesforce

Tools

Power Tools

Testing Equipment

Job description

Position Overview

We are currently seeking a skilled and experienced Security Systems Service Technician to join our dynamic team. The Security Systems Service Technician will be responsible for diagnosing, troubleshooting and repairing non-functional solutions, installing, programming or configuring, inspecting or providing general customer service on security systems including video, access control, intrusion detection, gates and other electronic security devices.

Responsibilities

• Install and configure security systems including video cameras, access control panels, intrusion detection sensors, gates and other electronic security devices, following manufacturer specifications and industry best practices.
• Programming:
  • Program and customize security systems to meet the specific needs and requirements of our customers, including setting up user permissions, alarm thresholds, and notification preferences.
• Maintenance:
  • Perform routine maintenance checks and inspections on security systems to ensure optimal performance and reliability, including cleaning, testing, and replacing components as needed.
• Troubleshooting:
  • Diagnose and troubleshoot issues with security systems, identifying root causes and implementing effective solutions to restore functionality and minimize downtime.
• Upgrades and Expansions:
  • Assist customers with system upgrades, expansions, and enhancements, including adding new devices, integrating with third‑party systems, and implementing advanced features and functionalities.
• Customer Service:
  • Provide exceptional customer service and technical support to our growing list of customers, including responding to service calls, addressing inquiries, and resolving issues in a timely and professional manner.
• Documentation:
  • Maintain accurate records of installations, configurations, maintenance activities, and repairs performed on security systems, ensuring compliance with regulatory requirements and company standards.

Qualifications

• Minimum of 2 years of experience in servicing, installation, maintenance, and repair of security systems, including video, access control, and intrusion detection systems.
• Proficiency in reading and interpreting technical drawings, schematics, and specifications.
• Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
• Strong attention to detail and a commitment to delivering high‑quality workmanship and customer service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and vendors.
• Experience using Salesforce preferred.
• Valid driver’s license and clean driving record.

Physical Requirements

• Must be able to climb ladders, use lifts, and work at various heights.
• Able to lift, carry, and move up to 50 pounds as needed.
• Frequent standing, walking, bending, kneeling, and crouching throughout the workday.
• Must have good hand‑eye coordination and manual dexterity for handling small components and tools.
• Ability to safely operate hand tools, power tools, and testing equipment.
• Must be able to work in confined spaces or outdoor environments as needed.
• Requires occasional pushing, pulling, and reaching overhead.
• Must be able to wear and properly use required personal protective equipment (PPE).
• Capable of driving company vehicles and transporting equipment or materials when needed.
• Ability to remain alert and focused while performing detailed or repetitive tasks.

In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short‑term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.

Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.