Security Systems Technician

Silco Fire & Security; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AFLAC supplemental coverage

Flexible Spending Account (FSA)

Company-paid short-term disability

Life insurance

Company training

401(k) with company matching

Tuition reimbursement

Paid holidays

Paid time off

Job summary

Silco Fire & Security seeks a seasoned Security Systems Service Technician to diagnose, install, program, inspect, and service video, access control, intrusion, and related devices. You will troubleshoot issues, perform upgrades, and provide exceptional customer support on a growing portfolio of security solutions.

Responsibilities include installing, configuring, and maintaining systems per manufacturer specs, interpreting schematics, and documenting work.

Qualifications

• Minimum of 2 years of experience servicing, installation, maintenance, and repair of security systems.
• Ability to read technical drawings, schematics, and specifications.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and interpersonal skills, with clients, colleagues, and vendors.

Responsibilities

• Install and configure security systems including video cameras, access control panels, intrusion detection sensors, gates and other electronic security devices.
• Program and customize security systems, including user permissions, alarm thresholds, and notification preferences.
• Perform routine maintenance checks and inspections on security systems for optimal performance.
• Diagnose and troubleshoot issues, identify root causes and implement effective solutions to restore functionality.
• Assist customers with system upgrades, expansions and enhancements, including integrating with third‑party systems.
• Provide exceptional customer service and technical support to customers, responding to service calls and resolving issues promptly.
• Maintain accurate records of installations, configurations, maintenance activities, and repairs, ensuring regulatory compliance.

Skills

Troubleshooting

Customer service

Communication

Attention to detail

Interpersonal skills

Salesforce experience

Tools

Salesforce

Job description

Position Overview

We are currently seeking a skilled and experienced Security Systems Service Technician to join our dynamic team. The technician will diagnose, troubleshoot, and repair non-functional solutions, install, program or configure, inspect, and provide general customer service on security systems including video, access control, intrusion detection, gates and other electronic security devices.

Responsibilities

• Install and configure security systems including video cameras, access control panels, intrusion detection sensors, gates and other electronic security devices, following manufacturer specifications and industry best practices.
• Programming:
  • Program and customize security systems to meet the specific needs and requirements of our customers, including setting up user permissions, alarm thresholds, and notification preferences.
• Maintenance:
  • Perform routine maintenance checks and inspections on security systems to ensure optimal performance and reliability, including cleaning, testing, and replacing components as needed.
• Troubleshooting:
  • Diagnose and troubleshoot issues with security systems, identifying root causes and implementing effective solutions to restore functionality and minimize downtime.
• Upgrades and Expansions:
  • Assist customers with system upgrades, expansions, and enhancements, including adding new devices, integrating with third‑party systems, and implementing advanced features and functionalities.
• Customer Service:
  • Provide exceptional customer service and technical support to our growing list of customers, including responding to service calls, addressing inquiries, and resolving issues in a timely and professional manner.
• Documentation:
  • Maintain accurate records of installations, configurations, maintenance activities, and repairs performed on security systems, ensuring compliance with regulatory requirements and company standards.

Qualifications

• Minimum of 2 years of experience in servicing, installation, maintenance, and repair of security systems, including video, access control, and intrusion detection systems.
• Proficiency in reading and interpreting technical drawings, schematics, and specifications.
• Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
• Strong attention to detail and a commitment to delivering high‑quality workmanship and customer service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and vendors.
• Experience in using Salesforce preferred.
• Valid driver’s license and clean driving record.

Physical Requirements

• Must be able to climb ladders, use lifts, and work at various heights.
• Able to lift, carry, and move up to 50 pounds as needed.
• Frequent standing, walking, bending, kneeling, and crouching throughout the workday.
• Must have good hand‑eye coordination and manual dexterity for handling small components and tools.
• Ability to safely operate hand tools, power tools, and testing equipment.
• Must be able to work in confined spaces or outdoor environments as needed.
• Requires occasional pushing, pulling, and reaching overhead.
• Must be able to wear and properly use required personal protective equipment (PPE).
• Capable of driving company vehicles and transporting equipment or materials when needed.
• Ability to remain alert and focused while performing detailed or repetitive tasks.

Benefits

In addition to a competitive compensation package, Silco offers a wide range of benefits including medical, dental, vision, Aflac, and a Flexible Spending Account (FSA). Silco offers company‑paid short‑term disability and life insurance, as well as company‑paid training. Silco also provides a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.

Employment Conditions

Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.