Security Systems Technical Specialist - Atlanta, GA

M.C. Dean; Atlanta (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Security Systems Technical Specialist, where you will play a crucial role in enhancing security for critical infrastructure. This position offers the chance to work on advanced electronic security systems, including intrusion detection and access control, while collaborating with a talented team. With over 75 years of industry experience, this innovative firm values agility and expertise, providing ample opportunities for professional growth and leadership development. If you're passionate about technology and security, this role is a perfect fit for you.

Benefits

Professional and technical training

Leadership development

Tuition reimbursement

Collaborative environment

Open communication with leadership

Qualifications

• 12+ years of experience with electronic security systems installation and troubleshooting.
• Ability to obtain a Secret Security Clearance.
• Experience with vendor certifications like Hirsch and BOSCH.

Responsibilities

• Manage physical security system support and analyze performance.
• Provide Tier 3 support and troubleshoot complex system issues.
• Document system performance and support activities thoroughly.

Skills

Installation of electronic security systems

Troubleshooting electronic security systems

Testing of electronic security systems

Advanced networking skills

System administration

Communication skills

Problem-solving

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

CAD software

Video surveillance systems

Access control systems

Biometric authentication systems

Job description

Overview

We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join over 5,800 professionals who engineer and deploy automated, secure, and resilient power and technology systems, delivering management platforms essential for long-term system sustainability. Together, we transform the design, delivery, and maintenance of complex, large-scale systems, enhancing client outcomes, improving lives, and changing the world for the better.

Position

We are seeking a Security Systems Technical Specialist to join our Security and Electronic Systems (SES) Business Unit. You will be part of a team that designs, engineers, integrates, operates, and maintains electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio-visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial clients across high-growth markets.

Responsibilities

1. Manage physical security system support to meet service level agreements.
2. Analyze physical security system performance and recommend improvements.
3. Resolve complex system issues for physical security systems and networks.
4. Provide Tier 3 support to the system administration team.
5. Program and integrate entire systems at a global level, utilizing advanced networking and system administration skills.
6. Communicate with customers, manufacturers, vendors, and system administrators.
7. Train system users and support personnel.
8. Analyze and modify preventive maintenance checklists for system changes.
9. Troubleshoot system performance issues and implement corrective actions.
10. Perform preventive maintenance, including backups, error log reviews, and database checks.
11. Document system performance and support activities thoroughly.
12. Set up desktop hardware and operating systems, load imaging software, and update antivirus software.
13. Research and evaluate existing and future systems to ensure interoperability and constructability.
14. Perform and manage PITCO's and final system programming.
15. Provide on-site support post-deployment.
16. Interpret engineering drawings and understand SOP and SOW documentation.
17. Maintain test lab equipment.
18. Assist with annual performance evaluations.
19. Ensure remote PITCO and access are available.
20. Coordinate with engineering and field personnel on installation and design efficiency.
21. Provide advanced database support and conduct research on new system manufacturers.
22. Delegate tasks and support Level I and II Electronics Technical Specialists.
23. Develop and build PITCO using 60% or 90% designs, ensuring adherence to SOW.
24. Respond to support calls and document support activities.
25. Perform research and development on new systems.
26. Perform all duties with minimal supervision.

Qualifications

Clearance: Ability to obtain a Secret Security Clearance.

Key Requirements:

• 12+ years of experience with installation, troubleshooting, or testing of electronic security systems.
• High School Diploma or equivalent; 10+ years with an Associate's; 7+ years with a Bachelor's degree.
• Reliable attendance at customer sites during required hours.

Desired Qualifications

• Vendor certifications (Hirsch, BOSCH, Aiphone).
• Knowledge of analog and digital video equipment.
• CAD experience for building and installation documentation.
• Ability to write SOPs for ESS Install projects.
• System administrator experience in troubleshooting, resolving, analyzing, and extending systems.

What We Offer

• A collaborative environment driven by core values of agility, expertise, and trust.
• Leadership opportunities supported by an industry-leading firm with 75 years of experience.
• Professional and technical training, leadership development, and tuition reimbursement.
• Open communication with leadership and management.

Abilities

• Extended computer screen exposure and sitting.
• Reach, finger dexterity, and manual manipulation skills.
• Effective listening, speaking, and reading comprehension.
• Problem-solving and understanding speech.