Security Systems Service Technician

Digi Security Systems; Dallas (TX); On-site; Full time

Job summary

An established industry player is looking for an experienced Service Technician to join their Dallas operations. This role involves providing expert service, troubleshooting, and programming for security systems, including Access Control and CCTV. With a strong emphasis on customer communication and documentation, the technician will play a vital role in ensuring high-quality service delivery. The company offers a supportive environment with comprehensive benefits, including health coverage, paid time off, and professional development opportunities. If you're passionate about technology and customer service, this is a fantastic opportunity to grow your career in the security systems field.

Benefits

30 hours PTO plus 2 weeks vacation

3 weeks vacation after first year

7 paid holidays

On-call and Travel pay bonuses

401k plan with corporate matching

Full health benefits

Life insurance

Accident/critical illness insurance

Company laptop and phone

Yearly stipend for steel-toed boots

Qualifications

• 5+ years experience in commercial security systems required.
• Expertise in installing and servicing Access Control and CCTV systems.

Responsibilities

• Provide professional service for access control and CCTV systems.
• Diagnose issues and provide accurate reports to Service Coordinator.
• Complete service documentation and communicate with Partners.

Skills

Troubleshooting

Technical Advisement

Customer Communication

Service Quality Documentation

Education

High School Diploma or Equivalent

Tools

Hilti Tools

Hand Tools

Job description

Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, and intrusion detection solutions for companies of all sizes. We've built our reputation on innovation and reliable service, and we're known as the industry's experts.

Position Overview

We are seeking an experienced Service Technician to join our operations in the Dallas, TX area. Rate of pay is dependent on experience, but typically ranges from $31-34+ /hr. This person will be responsible for performing the most skilled security technician work in the service, troubleshooting, alteration, and programming of all security-related systems. Service Technicians are service providers who support Digi's internal and external operations by providing custom programming, training, and technical advisement. This individual must have an expert background in installing and servicing Access Control, CCTV, and Burglar/Intrusion Alarm Systems and at least five (5) years of experience working in the commercial security systems field.

Main Responsibilities

• Service: Responsible for the professional service of access control, CCTV, and motion/intrusion/alarm systems. Additionally train and explain solutions to Partners for future reference.
• Troubleshooting: Diagnose variable issues on Partner systems and provide accurate diagnostic reports to the Service Coordinator. May require working on a variety of different systems.
• Programming: Ensures Partner systems are programmed to the highest standard and organized to work well for the client. Often includes customized programming to meet specific Partner needs.
• Communication: Respectfully communicates with all local Partner and internal staff on daily progress and all necessary information on any service call.
• Documentation: Completes service close-out documentation, including Partner meetings/walkthroughs. Documents service quality and completes all required close-out documents for invoicing.

Benefits

• 30 hours PTO plus 2 weeks vacation accrual rates
• 3 weeks vacation accrual rate after first year of employment
• 7 company-wide paid holidays throughout the year
• On-call and Travel pay bonuses
• 401k plan w/corporate matching structure
• Full health benefits-medical, dental and vision offered
• Included life insurance, additional coverage offered
• Accident/critical illness insurance offered
• Full set of Hilti tools for company use
• All hand tools and consumables paid for by company
• Required training/licensing paid for by company
• Voluntary professional development opportunities
• Company laptop, company phone, uniforms and gear
• Yearly stipend for steel-toed boots and work pants
• Overtime and opportunities for bonus pay

Physical Requirements

• Ability to lift/move equipment and tools weighing up to 50 lbs.
• Ability to work from ladders or man lifts at extended heights.
• Must be able to differentiate colors.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at-will nature of employment at Digi Security Systems.