Commercial Service Technician

ZipRecruiter; Fort Worth (TX); On-site; Full time

Job summary

A leading company in the security sector is seeking a Commercial Service Technician to handle service calls for alarm, camera, and access control systems. The role involves significant travel and requires proficiency in specific programming and software applications. Candidates must have a high school diploma or GED and a strong understanding of security systems.

Benefits

Company vehicle

Gas card

Qualifications

• Working knowledge of security, surveillance, and access control software applications.

Responsibilities

• Perform service calls on existing customer systems.
• Assist the Customer Service team with service-related questions.
• Wire and diagnose issues with access control systems.

Skills

Programming

Knowledge of Alarm.com

Education

High school diploma or GED

Tools

DSC

Qolsys

Job description

Job Description

The Commercial Service Technician will be responsible for service calls involving alarm, camera, access control systems, and other life safety systems in new and existing buildings across various construction types. Proficiency in programming DSC NEO and Qolsys systems, along with knowledge of Alarm.com software, is required.

Travel and Compensation

The technician will travel 50%-75% of the time. A company vehicle and gas card will be provided. The pay rate is up to $30 per hour, depending on experience and ability.

Essential Duties and Responsibilities

1. Perform service calls on existing customer systems.
2. Assist the Customer Service team with answering service-related questions.
3. Wire and diagnose issues with access control systems.
4. Support the engineering team with pre-site walkthroughs to determine installation supplies.
5. Configure IP settings on camera systems.
6. Read and interpret blueprints and wiring schematics/diagrams.
7. Navigate CRM software for job details.
8. Operate a Surface Tablet effectively.

Education and Experience

High school diploma or GED required. Working knowledge of security, surveillance, and access control software applications, including DSC, Qolsys, and Alarm.com, is essential.

Physical Demands

The role requires sitting, walking, using hands for handling and reaching, climbing ladders, working with tools on scaffolds or in confined spaces, and communicating verbally. Reasonable accommodations can be made for individuals with disabilities.