Security Systems Operations Technician – Denver Arts and Venues

City and County of Denver; Denver (CO); On-site; USD 60,000 - 99,000; Full time

Benefits offered by this job

Pension program

401(k) / 457B

Paid holidays

Paid time off

Medical, dental, vision

Job summary

City and County of Denver's Denver Arts and Venues seeks a Security Systems Operations Technician to manage security tech, access control, CCTV, and key management. The role supports events and investigations with data-driven reporting and system integrity.

The incumbent will support emergency response, document system guides, and coordinate with partners to ensure compliant operations. Bachelor's degree required with CJIS clearance eligibility.

Qualifications

• 3+ years of experience administering security technology systems (access control, credentialing, CCTV, key management, visitor management, incident/dispatch reporting).
• Familiarity with access control platforms, daily activity reporting and incident management programs.
• CJIS clearance is required within the probationary period.

Responsibilities

• Administer Security Systems: manage user accounts, configurations, data integrity; coordinate updates and maintenance.
• Oversee Credentialing & Access Control Operations: create/modify credentials; issue temporary event access; conduct audits.
• Implement Key & Asset Control: maintain automated key cabinets; issue/return keys; inventory tracking.

Skills

security systems

credentialing

CCTV

data analysis

Education

Bachelor's Degree

Tools

Access control systems

CCTV systems

Key management tools

Incident management programs

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

New hires are typically brought into the organization between $60,064 - $80,000/year. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day, and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

In this position, you can expect to work in-person five days a week at the Denver Performing Arts Complex (1345 Champa Street). The anticipated schedule is Monday through Friday, approximately 10:00 a.m. to 6:00 p.m. As the role supports events and performances, shift times may adjust based on operational needs and event calendars. Candidates should be prepared for occasional flexibility, including evenings or weekends when required.

Who We Are & What You’ll Do

Denver Arts and Venues (DAV) is the City and County of Denver agency responsible for overseeing Denver Public Art. DAV is also responsible for operating some of the region’s most renowned facilities, including Red Rocks Amphitheatre, Denver Performing Arts Complex, Colorado Convention Center, Denver Coliseum, McNichols Civic Center Building and Theatre at Loretto Heights. DAV is committed to justice, equity, diversity and inclusion as a fundamental guiding value and a practice woven into all of our strategies, initiatives, and decision-making processes. To address historic inequities and systemic racism, the City’s Equity Platform is focused on BIPOC (Black, Indigenous and People of Color) and other historically marginalized communities, including but not limited to people with disabilities and LGBTQIA2S+. Ensuring meaningful representation from historically untapped and under resourced communities is essential to these practices. For information about Denver Arts & Venues facilities, visit our websites at http://www.artsandvenuesdenver.com and www.ArtsComplex.com. We are currently seeking a Security Systems Operations Technician to join our team! The Security Systems Technician supports the operation, maintenance, and accuracy of all security technology systems at the Arts Complex, including access control, credentialing workflows, CCTV evidence retrieval, and key management tools. This role performs daily technical tasks, system configurations, audits, and documentation to ensure reliable, compliant, and high‑quality security data. In addition, the technician helps identify system trends, conducts analysis, and supports reporting that strengthens overall security operations. The position works closely with the Security Program Administrator to execute system‑level activities that support events, investigations, and emergency response. It is a hands‑on technical role focused on system integrity and operational administration rather than supervision or event security leadership.

Specifically, as the Security Systems Operations Technician, you will:

• Administer Security Systems: Manage user accounts, system configurations, and data integrity; coordinate with Technology Services and vendors to conduct updates, troubleshooting, diagnostics, and preventive maintenance across security technology platforms.
• Oversee Credentialing & Access Control Operations: Create, modify, and terminate credentials; issue temporary event access; and conduct routine access audits to ensure accuracy and compliance.
• Implement Key & Asset Control Processes: Implement access control processes to include maintaining automated key cabinets; conducting physical key issuance, returns, core changes, and inventory tracking to maintain key control integrity.
• Retrieve & Document CCTV Evidence: Locate, export, and preserve CCTV footage following chain‑of‑custody procedures; support evidence, incident and CORA requests.
• Produce Reports & Maintain Data Quality: Prepare recurring reports and audit summaries; validate data and ensure accuracy and compliance across all security systems.
• Support Operational Communications: Program, distribute, and troubleshoot radios and related systems; coordinate with the security operations center on alerts, access requests, alarm verification, and incident response.
• Develop Documentation & Support Users: Create and maintain system guides and checklists; provide daily assistance to staff and contractors regarding system use, access, and credentialing.
• Assist Investigations & Emergency Response: Retrieve evidence, compile system data, and support emergency response activities, drills, and situational system operations.
• Support Emergency Notification System Development: Collaborate with Technology Services and the AVD Electronics Technician to research, design, and recommend a sitewide audio and visual emergency notification system; assist with coordination, requirements gathering, and project execution for this multi‑phase initiative.
• Perform Other Duties as Assigned.

What You’ll Bring

We’re looking for someone with hands‑on experience managing physical security systems such as cameras, access control, and key management. While this is not a cybersecurity role, a general understanding of physical and cybersecurity principles is beneficial. Additionally, our ideal candidate has some or all the following experience, skills, and characteristics:

• 3+ years of experience administering security technology systems such as access control, credentialing platforms, CCTV systems, key management tools, visitor management applications, and incident/dispatch reporting systems, including evidence retrieval, system audits, and troubleshooting.
• Familiarity with platforms such as access control, daily activity reporting and incident management programs, digital key/core tracking systems, metal detectors or similar physical security technologies.
• Experience supporting operations in large public facilities, performing arts centers, or high‑volume event environments.
• Ability to work quickly with large volumes of data, prioritize competing tasks, and remain effective under frequent interruptions.
• Strong technical aptitude with the ability to learn new systems rapidly, interpret analytics, and contribute to dashboard development.
• Experience collaborating with integrators or technical partners to ensure systems remain aligned, interoperable, and functioning as intended.
• Demonstrated ability to stay adaptable, focused, and solutions‑oriented in fast‑paced, high‑pressure operational environments.

Required Minimum Qualifications

Education requirements: Bachelor's Degree.

Experience Requirement: Three (3) years of experience administering business operations or operational programs and/or assisting professional/management staff with administrative or operational functions.

Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post‑high school education. Additional appropriate education may be substituted for the minimum experience requirements.

License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period. Licenses and certifications must be kept current as a condition of employment.

Additional Information

Position Type Unlimited Position Salary Range $60,064.00 - $99,105.00 Target Pay $60,064 - $80,000/year Agency Arts & Venues Denver Redeployment during Citywide Emergencies City and County of Denver employees may be re‑deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Equal Employment Opportunity

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.